Villa Attendant

Job Brief

The Villa Attendant is responsible for the cleaning and maintenance of villa and everything it contains in order to maintain guests' comfort, security and hygiene in a standardized manner.

DUTIES AND RESPONSIBILITIES :

• General cleaning of the room

• Remove all dirty linen after departure of a guest and replace with unstained, undamaged, cleaned linen.
• Remove all trash and traces of personal belongings of guest on departure from room.
• Replace all bathroom amenities
• Fulfill additional guests requests ( extra bed, extra amenities or loaned items
• Provide customer service as per the standards of the Constance group.
• Liaise with Housekeeping staffs to ensure that incoming guests requirements are met.
• Deal with all guests' queries and complaints swiftly and efficiently.
• Check all electrical appliances (lamps, hair dryers, telephone, mini-bar, TV, air-con, safe etc)
• Check all other technical aspects such as door lock, black out, shower, hot-cold water, wc flush, blinds, curtains etc.
• Manage stock of pantry and trolley
• Adhere to the dress, appearance and conduct codes established by the hotel.
• Monitor the progress of trainees to keep the training Housekeeper informed.
• Adhere to Occupational Safety and Health Act, local health and safety codes, and company safety and security policy
• Adhere to fire alarm or any emergency statutory procedures in the event of fire.
• Maintain at all times Health and Safety practices.
• Avoid hazardous habits such as placing javel water in an ordinary mineral water bottle.
• Use the correct materials and equipment (EX: sprayers)
• Promote Energy efficiency and environment and identify improvement to support the Green Globe Policy.
• Report anything that may be considered a Health & Safety hazard.
• Report all accidents, however minor.
• Report anything or anyone suspicious to the Duty Manager immediately
• Signing in and out for keys (cards)
• Returning all keys after work
• Returning worksheet to office

• Completed secondary school education
• Thorough knowledge of housekeeping techniques
• Knowledge of various chemicals and cleaning equipments
• Excellent communication skills, team work
• Capable of adapting to different cultures and ways of life
• Previous experience in tourism industry would be an advantage

• Contact: Recruitment Team
• Reference: CatererGlobal/CTG-CONST-4373
• Job ID: 99418663