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Villa Attendant

The Villa Attendant is responsible for the cleaning and maintenance of villa and everything it contains in order to maintain guests’ comfort, security and hygiene in a standardized manner. He/she is also responsible for cleaning materials and tools.

DUTIES AND RESPONSIBILITIES:

  • General cleaning of the room
  • Remove all dirty linen after departure of a guest and replace with unstained, undamaged, cleaned linen.
  • Remove all trash and traces of personal belongings of guest on departure from room.
  • Replace all bathroom amenities
  • Fulfill additional guests requests ( extra bed, extra amenities or loaned items
  • Provide customer service as per the standards of the Constance group.
  • Liaise with Housekeeping staffs to ensure that incoming guests requirements are met.
  • Deal with all guests’ queries and complaints swiftly and efficiently.
  • Check all electrical appliances (lamps, hair dryers, telephone, mini-bar, TV, air-con, safe etc)
  • Check all other technical aspects such as door lock, black out, shower, hot-cold water, wc flush, blinds, curtains etc.
  • Manage stock of pantry and trolley
  • Adhere to the dress, appearance and conduct codes established by the hotel.
  • Monitor the progress of trainees to keep the training Housekeeper informed.
  • Adhere to Occupational Safety and Health Act, local health and safety codes, and company safety and security policy
  • Adhere to fire alarm or any emergency statutory procedures in the event of fire.
  • Maintain at all times Health and Safety practices.
  • Avoid hazardous habits such as placing javel water in an ordinary mineral water bottle.
  • Use the correct materials and equipment (EX: sprayers)
  • Promote Energy efficiency and environment and identify improvement to support the Green Globe Policy.
  • Report anything that may be considered a Health & Safety hazard.
  • Report all accidents, however minor.
  • Report anything or anyone suspicious to the Duty Manager immediately
  • Signing in and out for keys (cards)

CANDIDATE REQUIREMENTS:

  • Completed secondary school education
  • Thorough knowledge of housekeeping techniques
  • Knowledge of various chemicals and cleaning equipments
  • Excellent communication skills, team work
  • Capable of adapting to different cultures and ways of life
  • Previous experience in tourism industry would be an advantage

Please note: You should never need to provide bank account details or any other financial information, or make any form of payment, when applying for a job. If you are ever asked to do this by a recruiter on our site please contact us with the advertiser's company name and the title of the job vacancy.