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Training Officer

  • United Arab Emirates, Middle East
  • Unspecified

KEY DUTIES AND ACCOUNTABILITIES
  • §Responsible for mapping, coordinating and executing all training activities for the property in accordance sets standards of training.
  • §Develop comprehensive training program, implement and monitors training programs within Fraser Suites Riyadh.
  • §Supervise the development of identified OTJ (On-the-Job) trainers to assist with ongoing training and development needs in the workplace.
  • §Supervise technical training for permanent and outsources/casual employees.
  • §Apply an innovative ways in delivering style of a training and methods.
  • §Create brochures and training materials and develop multimedia visual aids and presentations.
  • §Develop training manuals and training resources for all operational departments.
  • §Conduct quarterly workplace audits with a focus on customer service, productivity, safety and technical competencies in accordance with the company's standard operating procedures, service standards, vision and core values.
  • §Identify and develop training needs analysis, training plans and On-the-Job training for all departments.
  • §Provide employees with classroom training, demonstrations, on-the-job training, meetings, seminars and workshops.
  • §Maintain a thorough practical understanding of all aspects of the business to ensure competent and knowledgeable delivery of training content.
  • §Liaise with corporate office learning and development colleagues and maintain awareness of new corporate training initiatives, resources and content that will support the organization’s business strategy.
  • §Conduct pre and post training evaluation and provide feedback.
  • §Conduct service audit checks of all operating departments and oversee the implementation of corrective actions to ensure compliance with the agreed service standards and standard operating procedures.
  • §Assist with the development of strategic plan.
FINANCIAL
  • §Prepare and implement annual training budget. Provide the most cost effective training methods.
  • §Develop detailed annual training calendar that incorporates internal, external and mandatory training.
  • §Ensure all training costs incurred in relation to training activities are managed within budgetary guidelines and in accordance with the policies and procedures.
  • Identify and report on training activity, analyze ROI (return on investment).
  • Plan the implementation and facilitation of activities and events, budget spending, material production and distribution, and other resources to ensure that operations are managed within authorized budgets.
GENERAL
  • Maintain employee’s training file and keep it update.
  • Build solid cross-functional relationships with all other operating departments of the property.
  • Attend daily departmental meetings, workplace safety meetings, update new training requirements as mandated by local authorities.
  • Monthly report on training hours and topics achieved using Balanced Scorecard reporting.
  • Identify opportunities to innovate service delivery and product offerings to meet and exceed client expectations.
  • Participate in Frasers Hospitality group initiatives that may involve special projects.
  • Actively promote ROC.IT core values within the team and in all dealings.
  • Actively participate in the annual ‘Voice of Frasians’ employee survey.
KEY RESULT AREAS
  • §Develop a road map to enhance employee’s attitude, skills and knowledge over a period of time as guided by the set standards, and the Company’s vision and core values.
  • §Evaluate training needs of the Company and plan training programs accordingly.
  • §Prepare and implement training budget.
  • §Improve employee’s engagement and involvement in training, and increase their motivational factor in learning and development.
  • §Identify of suitable internal potential candidates for further career growth and advancement within Fraser Hospitality.
  • §Develop talent pooling of highly skilled and competent employees who are capable of growing within the business.
  • §Provide leadership development education.
  • §Provide logistical support, course development, delivery, evaluation, process measurements, and cost management.

PERSONAL CHARACTERISTICS

Education

  • Tertiary education with relevant post-tertiary qualification in Human Resources Development

Experience

  • Minimum 5 years trainer's experience with at least 3 years in executive position preferably in a Service/Hospitality Industry.

Technical

  • Prior experience gained from working in the KSA hotel/serviced apartment market.
  • Excellent English oral and written communication skills
  • Competency in Microsoft applications (Word, Excel, Power Point) and hotel property management systems (HIS, Opera), point of sale, system interfaces and other hospitality software system.

Personal Attributes

  • Resourceful and able to think creatively
  • Ability to manage a range of activities simultaneously
  • Ability to drive for results and motivate others to achieve their potential.
  • Ability to problem solving and identification
  • Flexible
  • A passion for excellence
  • A Sense of Humor

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