§Responsible for mapping, coordinating and executing all training activities for the property in accordance sets standards of training.
§Develop comprehensive training program, implement and monitors training programs within Fraser Suites Riyadh.
§Supervise the development of identified OTJ (On-the-Job) trainers to assist with ongoing training and development needs in the workplace.
§Supervise technical training for permanent and outsources/casual employees.
§Apply an innovative ways in delivering style of a training and methods.
§Create brochures and training materials and develop multimedia visual aids and presentations.
§Develop training manuals and training resources for all operational departments.
§Conduct quarterly workplace audits with a focus on customer service, productivity, safety and technical competencies in accordance with the company's standard operating procedures, service standards, vision and core values.
§Identify and develop training needs analysis, training plans and On-the-Job training for all departments.
§Provide employees with classroom training, demonstrations, on-the-job training, meetings, seminars and workshops.
§Maintain a thorough practical understanding of all aspects of the business to ensure competent and knowledgeable delivery of training content.
§Liaise with corporate office learning and development colleagues and maintain awareness of new corporate training initiatives, resources and content that will support the organization’s business strategy.
§Conduct pre and post training evaluation and provide feedback.
§Conduct service audit checks of all operating departments and oversee the implementation of corrective actions to ensure compliance with the agreed service standards and standard operating procedures.
§Assist with the development of strategic plan.
§Prepare and implement annual training budget. Provide the most cost effective training methods.
§Develop detailed annual training calendar that incorporates internal, external and mandatory training.
§Ensure all training costs incurred in relation to training activities are managed within budgetary guidelines and in accordance with the policies and procedures.
Identify and report on training activity, analyze ROI (return on investment).
Plan the implementation and facilitation of activities and events, budget spending, material production and distribution, and other resources to ensure that operations are managed within authorized budgets.
Maintain employee’s training file and keep it update.
Build solid cross-functional relationships with all other operating departments of the property.
Attend daily departmental meetings, workplace safety meetings, update new training requirements as mandated by local authorities.
Monthly report on training hours and topics achieved using Balanced Scorecard reporting.
Identify opportunities to innovate service delivery and product offerings to meet and exceed client expectations.
Participate in Frasers Hospitality group initiatives that may involve special projects.
Actively promote ROC.IT core values within the team and in all dealings.
Actively participate in the annual ‘Voice of Frasians’ employee survey.
KEY RESULT AREAS
§Develop a road map to enhance employee’s attitude, skills and knowledge over a period of time as guided by the set standards, and the Company’s vision and core values.
§Evaluate training needs of the Company and plan training programs accordingly.
§Prepare and implement training budget.
§Improve employee’s engagement and involvement in training, and increase their motivational factor in learning and development.
§Identify of suitable internal potential candidates for further career growth and advancement within Fraser Hospitality.
§Develop talent pooling of highly skilled and competent employees who are capable of growing within the business.
§Provide leadership development education.
§Provide logistical support, course development, delivery, evaluation, process measurements, and cost management.
Tertiary education with relevant post-tertiary qualification in Human Resources Development
Minimum 5 years trainer's experience with at least 3 years in executive position preferably in a Service/Hospitality Industry.
Prior experience gained from working in the KSA hotel/serviced apartment market.
Excellent English oral and written communication skills
Competency in Microsoft applications (Word, Excel, Power Point) and hotel property management systems (HIS, Opera), point of sale, system interfaces and other hospitality software system.
Resourceful and able to think creatively
Ability to manage a range of activities simultaneously
Ability to drive for results and motivate others to achieve their potential.
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