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Telephone Operator

  • , United Arab Emirates
  • Unspecified



  • Very comprehensive knowledge of the Hotel and Residences, including all departments, services, outlets and Dubai
  • Knows all the operation hours of all outlets and facilities as well as the extension number of all department outlets, executives and facilities
  • Always have a smile, with a helpful and friendly attitude towards colleagues and guests alike
  • To ensure a very polite, accurate and efficient telephone service to all callers
  • To handle all internal and external calls into and out of the hotel in a courteous and efficient manner
  • To ensure full awareness of all activities within the hotel in order to provide accurate information to all internal and external guests
  • To ensure that all wake-up calls are in order and completely punctually as per the Palazzo Versace standards
  • To ensure that all VIP’s in-house are listed on the VIP board and the board with all major information is updated on daily basis or whenever necessary during the day
  • To maintain updated internal and employee telephone directory
  • Maintains a logbook on each shift for any information on guest comments.
  • To be aware of all fire prevention and safety regulations and procedures at all times.
  • To report all emergency calls immediately to the management
  • To participate in training sessions
  • To report for duty punctually, wearing the correct uniform, name tag at all times and adhere to the Palazzo Versace grooming standards



·At least 1-2 years’ experience in an Switchboard or Communication Center positon


·2 years’ experience in a Switchboard of a five star hotel in the Middle East

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