Telephone Operator

:

• Very comprehensive knowledge of the Hotel and Residences, including all departments, services, outlets and Dubai
• Knows all the operation hours of all outlets and facilities as well as the extension number of all department outlets, executives and facilities
• Always have a smile, with a helpful and friendly attitude towards colleagues and guests alike
• To ensure a very polite, accurate and efficient telephone service to all callers
• To handle all internal and external calls into and out of the hotel in a courteous and efficient manner
• To ensure full awareness of all activities within the hotel in order to provide accurate information to all internal and external guests
• To ensure that all wake-up calls are in order and completely punctually as per the Palazzo Versace standards
• To ensure that all VIP’s in-house are listed on the VIP board and the board with all major information is updated on daily basis or whenever necessary during the day
• To maintain updated internal and employee telephone directory
• Maintains a logbook on each shift for any information on guest comments.
• To be aware of all fire prevention and safety regulations and procedures at all times.
• To report all emergency calls immediately to the management
• To participate in training sessions
• To report for duty punctually, wearing the correct uniform, name tag at all times and adhere to the Palazzo Versace grooming standards