Team Leader - Al Fayrooz Lounge - Jumeirah Al Qasr and Dar Al Masyaf Hotel

Team Leader - Al Fayrooz Lounge - Jumeirah Al Qasr and Dar Al Masyaf Hotel

About Jumeirah & the Hotel:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Madinat Jumeirah – The Arabian Resort of Dubai is a magnificent tribute to Dubai’s heritage. The resort comprises of three grand boutique hotels: Jumeirah Mina A’Salam, Jumeirah Al Qasr, Jumeirah Al Naseem, and a collection of 29 traditional summer houses known as Jumeirah Dar Al Masyaf. In addition, there’s seven exclusive Malakiya Villas, over 50 world-class restaurants and bars, a traditional souk, 3km of waterways with abras, a leading conference and banqueting center, 2km of private beach, the award-winning Talise Spa, and the Talise Fitness health club.

About the Job

An exciting opportunity has arisen for F&B Team Leader to join our Food and Beverage Department in Jumeirah Al Qasr and Dar Al Masyaf Hotel

Your main duties will include:

• Supervises effectiveness of workflow and sequence of service during service periods and provides constant hands-on support.
• Supervises closely and monitors the cashiering function of the outlet to ensure compliance with Cashiering Procedures.
• Monitor customer satisfaction and respond to guest feedback and complaints ensuring Jumeirah procedures for CSI and Compliant Handling are followed.
• Informs Outlet Manager / Assistant Manager of any complaints, negative feedback from guest after they first try to resolve.
• Advices the Outlet Manager / Assistant Manager of any improvements needed in relation to restaurants operation including updates to SOPs or addition / deletion of SOPs.
• Carry out any other tasks defined by the F&B or Senior Management
• Undertake assigned additional duties when required.
• Ensure all colleagues attend scheduled training programs.
• Communicate new or amended procedures to relevant departments / colleagues in a timely manner, ensuring they have been understood when instructed by Management.
• Conduct regular briefings and training sessions to ensure all colleagues receive the information necessary to perform their jobs.
• Assist the Outlet Manager / Assistant Manager to develop and update F&B knowledge of all colleagues on a regular basis.

About you: The ideal candidate for this position will have the following experience and qualifications:

• 2 years supervisory experience in 5 star hotel
• Fluent in English
• Must posses interpersonal skills and ability to work in multi cultural environment
• Knowledge of Food and Beverage applications (Micros)
• Multilingual preferred

About Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer reduced hotel rates across our properties globally, excellent care package, flights home, accommodation allowance, health insurance, up to 50% discount off Jumeirah F&B Outlets.

• Contact: n/a
• Reference: CatererGlobal/287101969
• Job ID: 99513136