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2 Spa therapist , language Russian and Chinese language

  • Maldives, Asia
  • Unspecified

Waldorf Astoria Hotels & Resorts is Hilton’s luxury brand of iconic hotels committed to personal service and culinary excellence in landmark locations around the world. Each property delivers unforgettable experiences and offers a strong sense of arrival with impressive public spaces worthy of hosting history. Guests can expect True Waldorf Service from the moment they book their stay to the moment they check out.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

Spa Therapist working for Waldorf Astoria Maldives Ithaafushi administers professional treatments such as body therapy, face therapy and nail therapy to guests. The role possesses excellent communication skills and up sells treatment and products with strong treatment and product knowledge. 

What will I be doing? 

As the Therapist, you will be responsible for performing the following tasks to the highest standards: 

• Adhere to the customer-first purpose and promptly attend to customers’ needs. 

• Communicate well with guests and colleagues. 

• Be a positive influence, responsible and proactive in solving problems. 

• Flexible and responsive to changes in work requirements. 

• Be a good team player, helping team members achieve team goals. 

• Advise on departmental operating procedures and improvement of environmental facilities, etc. 

• Ensure that all activities performed in the spa, fitness room and all areas of the hotel conform to Hilton brand standards at all times. 

• Greet all guests with a warm, friendly and sincere smile. 

• Communicate with guests to understand their feedback and provide professional service to them. 

• Able to understand guests’ requests and communicate with superiors promptly. 

• Adhere to Hilton service standards and service quality reviews. 

• Assist in department training for new employees. 

• Ensure that the daily opening and closing of the spa is carried out smoothly and efficiently. 

• Maintain a high level of cleanliness in the work area. 

• Ensure that all items are kept for no more than 3 months, conducting monthly inventory checks and control inventory. 

• Receive products when they arrive. 

• Provide consistent service to guests, so that guests enjoy pleasant, memorable professional services. 

• Maximize the use of massage rooms, cleaning the rooms and used towels after each massage. 

• Read and update the message book of the Massage Therapist and Receptionist to ensure that each employee signs for confirmation. 

• Perform any other reasonable duties as assigned. 

• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. 

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