As Spa Manager, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be.
In this role, I will fully embrace, implement and safeguard the overall Wellness philosophy, concepts and programs of Full Potential, Sleep & Resilience, Cleanse & Detox and Trim & Fit. This encompasses treatments, use of facilities, personalized assessments, advice and coaching conducted within the Spa and Wellness operation, along with execution of the Sleep With Six Senses, Eat With Six Senses and Grow With Six Senses platforms.
In this role, I will assume full responsibility for the efficient operation of Spa and Wellness when applicable, to provide exceptional product and service within brand operating standards. By keeping abreast of industry trends and practices and updating knowledge and skills to improve the product and service offering, I will continually focus on the rejuvenation of the spa experience. Spa treatments, exercise classes and wellness facilities and equipment will be constantly assessed to remain relevant and in keeping with Six Senses wellness and sustainability practices.
Six Senses guidelines and Spa standard operating procedures will be adopted and followed by all Spa and Wellness hosts so that our performance benchmarks are maintained and exceeded. Product and service standards are continually reviewed through my physical presence in all areas on a regular basis, while service and product maintenance issues are promptly rectified. All activities within the department will be carried out ethically, honestly and within the parameters of local law.
All Spa standards and KPIs (Key Performance Indicators) for spa will be continually reviewed. In this role, I will instil a revenue-focused philosophy through training and education so that all hosts are fully engaged with driving revenue opportunities. Payroll costs will be minimized by maximizing the productivity and efficient scheduling of hosts. The operational budget will be strictly adhered to and all costs will be continually monitored and controlled to drive profitability, while taking into consideration the preservation of required standards with every decision made. Daily, weekly and other financial reports for spas will be checked, monitored, guidance given, and actions taken with the Wellness Director to maximize productivity as per KPI.
To execute the position of Spa Manager, I have the required qualifications, technical skills and experience in a similar role in luxury spas and with proven results. I possess a minimum of a Bachelor’s degree in Wellness or Hotel Management and 5 years or more experience in a similar luxury spa and wellness role.
I have a solid understanding of the latest trends and techniques in the health and wellness market, plus the ability to promote and sell products and treatments.
I possess exceptional guest relationship skills, particularly in communicating with the high-end luxury traveller.
My financial acumen positions me as a business savvy leader with demonstrated financial understanding and interpretation of reports plus cost and inventory control.
I have an excellent command of written and spoken English, I am able to live in a remote location for extended periods of time and travel on single status.
The above is intended to provide an overview of the role and responsibilities for a Spa Manager at Six Senses Zighy Bay. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position. Six Senses Zighy Bay is an equal opportunity employer. This policy applies to all terms and conditions of employment.