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Spa Manager

  • Maldives, Asia
  • Unspecified

Gili Lankanfushi is a private coral island in the pristine blue waters of North Male Atoll. This Eco-Luxury resort, surrounded by the gifts of nature, is a preferred employer of unique, talented and passionate individuals seeking a rewarding career in a top-level luxury hospitality environment.

We invite candidates with the same passion for excellence to provide memorable experiences to our guests, while striving to reduce our environmental impact and preserve our surroundings.

We are seeking a self-motivated individual who possesses a ‘can do’ attitude to join our diverse team.


Essential Requirements

  • Minimum 03 years’ experience in a similar role within a luxury resort/hotel.
  • Be up-to-date with current trends/techniques in the World of Wellness
  • Excellent written and verbal communication skills.
  • Ability to work under pressure leading a diverse multicultural team.
  • Previous 'remote living'/Island experience highly desirable.
  • Strong interpersonal communicator with personable character, good in relation-building.
  • Strong technical and people management skills.
  • Understands and respects local cultural, able to adapt to changing environment.
  • Ability to sell concepts and ideas to management, peers and colleagues, demonstrates success in revenue achievement and expense management.
  • Ability to understand and achieve established targets in terms of sales and spa revenue.
  • Computer skills, particularly in the use of Microsoft Office.
  • Should certified in either of CISDESCO, ITEC or CIBTAC or with relevant certification

Duties & Responsibilities

  • Ensure that all Spa hosts, including self, maintain high levels of personal hygiene and grooming at all times and report for work in the correct uniform.
  • Interact and build a strong rapport with guests and provide consultations as required.
  • Ensure that all Spa services and therapies are delivered as per the Manual and in an ethical manner whilst respecting guest privacy.
  • Ensure all Spa products are prepared and set-up according to the standards that are laid down and adhere to strict hygiene procedures.
  • Responsible for recruitment of staff members and visiting practitioners.
  • Prepare staff rosters to ensure optimum manning of the Spa.
  • Approve all the Spa timesheets to check that they are correct.
  • Monitor and record overtime, punctuality and sick leave.
  • Deal with any disciplinary matters concerning Spa staff.
  • Facilitate effective inter-departmental transactions especially with laundry and Food and Beverage where requisitions are concerned.
  • Conduct regular checks on cleanliness and maintenance within the Spa and addresses any issues.
  • Develop a working knowledge of all policies and procedures as detailed in the Spa Operations and treatment protocols Manual.
  • Review service delivery on a weekly basis and promptly address any matters which require follow up.
  • Hold daily briefings with the Spa team and delegate all tasks as required.
  • Represent the Spa at departmental meetings.
  • Review treatment and retail sales and develop and implement promotions.
  • Participate in the development of the annual business plan for the Spa.
  • Maintain an audit system and regularly check main policies and procedures.
  • Submit daily/weekly reports to Finance department.
  • Work with Purchasing to ensure that clear product specifications are given.
  • Ensure that all products are correctly stored, and stocks are rotated to reduce spoilage and items going out-of-date.
  • Establish continuity of supply of essential items but avoid overstocking.
  • Responsible for maintaining a comprehensive Spa Operations manual.
  • Carry out Manager on Duty shifts as per the monthly resort schedule.
  • Perform other duties as assigned by the Resort Manager / General Manager.

Only shortlisted candidate will be notified for an interview.

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