Salon Supervisor

-Good human relations

-Excellent phone etiquette

-Possess strong knowledge of how computers work, as well as the ability to use MS office package to process and store information

-Excellent multitasking skills to successfully handle several assignments together

-Possess strong organizational skills required for achieving efficiency on the job

-Good knowledge of beauty products to be able to promote them to clients

-Excellent communication skills needed for effective discussions with clients to promote the spa’s products and services to them.

-2-3 years’ experience preferably in hotels

Responsibilities:

• Provide guidance to clients on the procedures at the spa
• Answer telephone calls and provide accurate information to clients
• Keep the reception area clean and conducive for clients as they wait for their turn to be attended too
• Introduce new beauty products to clients and educate them on their uses and benefits
• Keep clients updated on currently available promotions and discounts in services offered in the Spa
• Process payments from clients for services ordered from the spa
• Keep register of long and existing clients for them to enjoy benefits given to loyal customers
• Give appointments to clients on specific days
• Open and close the spa at the appropriate time
• Ensure that the front desk is clean and organized for free movement
• Assist in getting client feedback on level of services delivered in order to improve on service delivery
• Inform staff members of appointments that have been canceled by clients, and also alert staff members of the arrival of clients who come without prior appointments
• Assist in developing promotional events, which focus on increasing the clientele of the spa
• Manage the visitor register to keep record of people who visit the spa on a daily basis
• Receive customer complaints and feedback and direct them to appropriate offices for resolution.

• Contact: Noura Saridar
• Reference: CatererGlobal
• Job ID: 99338761