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Service Leader - Bar Captain

  • , United Arab Emirates
  • Competitive

The award-winning Shangri-La Hotel, Dubai offers luxurious accommodations, exceptional dining and gracious hospitality in the heart of one of the world's most dynamic cities.

Located along Sheikh Zayed Road, the 42 storey hotel is 15 minutes from Dubai International Airport and 5 minutes from the Dubai Convention Centre, World Trade Centre, Dubai International Financial Centre and downtown Burj Khalifa Dubai. It is within close proximity to shopping malls including the famous Dubai Mall as well as Dubai’s popular beaches.

The hotel’s 302 rooms, serviced apartments, residences and offices offer a combination of traditional luxury and modern functionality. Fantastic views and thoughtfully-selected furnishings create an experience of unparalleled style and comfort.

As Service Leader - Bar Captain, we rely on you to:

  • Maintain the effective bar service and operation while maintaining a high level of team spirit (or team cohesiveness)
  • Interact and engage with guests and maintains high quality service standards
  • Handle guest complaints effectively and professionally
  • Consistently looking to increase satisfaction levels from a Colleague, Guest and Owner perspective
  • Support the daily operation in collaboration with the Service Manager, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc.
  • Take responsibility, in partnership with the Service Manager, for the operations look and feel, including but not limited to the overall decor and atmosphere of the restaurant 

We are looking for someone who:

  • Demonstrate perfect knowledge of beverages
  • Has a passion for Food & Beverage
  • Loves interacting with guests 
  • Believes in teamwork 
  • Communicates with fluency in English (as well as the local language)
  • Preferably has experience working in either a luxury lounge and bar in a 5* hotel background
  • A self-starter and a team player 
  • Enjoys being challenged

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