Instant Service Agent (Arabic Speaker) - InterContinental Regency Bahrain

About us:

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambiance where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Located in the business and leisure hub of the city, InterContinental® Regency Bahrain offers its guests the perfect location from where to explore the exciting face of Manama. The hotel offers 304 spacious rooms including 4 club floors and 36 luxurious suites. Each room is designed to meet the needs and the expectations of the modern traveler. From sophisticated dining experiences to a taste of traditional romance, InterContinental® Regency Bahrain offers its guest new tastes and unique gourmet treats. With a wide selection of dining options ranging from international, Italian, steakhouse and lounges, InterContinental® Regency Bahrain promises to delight your palate.

Your day to day:

As part of the Front Office and Reservations team, no two days in Instant Service are ever the same.

Guest pre-arrival experience is a fundamental of what we do, so you will work closely with reservations to ensure a seamless luxury experience for our guests; or you could be sharing your expert knowledge of the local area; managing guest registrations and assisting Front Office with checking in & out and reviewing guest all billing.

This is a busy and varied role with connection to all departments across the Hotel. Your presentation, local knowledge and ability to take ownership and resolve any issue or request which will be the key to creating a seamless, luxury experience for our guests.

What we need from you:

• This job requires ability to handle multiple incoming calls.
• Arabic language is a must.
• Minimum of one (1) year experience in 5-star hotel or similar environment.
• Strong customer service skills.
• Communication skills are utilized a significant amount of time when taking calls and interacting with guests and employees.
• Reading and writing abilities are utilized often when completing departmental records/logs and taking messages for guests or hotel staff.

What we offer

You’ll join a team passionate about delivering memorable experiences that make our guests feel special, making InterContinental® Regency Bahrain a great place to work. In return we'll give you a competitive financial and benefits package.

As a sneak peak, here are some of our benefits you will enjoy:

• Competitive salary
• Monthly service charge
• Fully furnished accommodation with free internet, lounge and gym facility
• Employee meals (breakfast, lunch, dinner and tea break) at our Flavours Cafe
• Opportunities for promotion and transfer across the IHG hotels
• 30 days vacation leave plus 14 days public holidays per year
• Discounted international/worldwide room rates for yourself, family and friends
• Employee recognition programmes
• Access to free online courses including Harvard Managed Mentor modules

If you feel that you’ve got what we are looking for, apply now!

• Contact: n/a
• Reference: CatererGlobal/289138227
• Job ID: 99653991