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Senior Sommelier

  • United Arab Emirates, Middle East
  • Unspecified Visa+Insurance+Tips+ServiceCharge+Annual Ticket+2 days Off

As the Senior Sommelier, you will be reporting to the Asst. Head Sommelier and/or Head Sommelier and work alongside them to ensure professional, efficient and accurate service of all types of wine in order to exceed guests’ expectations during their experience.

The Senior Sommelier must be knowledgeable about all that Amazonico has to offer while specializing in wine service.

The main goal is to create amazing memories for our guests while showcasing all wine preferences we have in hand.


Amazonico Responsibilities

·To follow and ensure that the opening and closing wine department checklists are being respected and adhered

·To pamper our patrons and guest and converse with them and be able to entertain them with a pleasing conversation

·Maintain an attentive and proactive approach when it comes to offer a second round and ascertain satisfaction with the product already served

·Ensures that company policy regarding drinking age is followed and that the service of alcoholic beverages to obviously intoxicated guests is stopped in a tactful and appropriate manner

·Retain service standards in accordance with established policies and procedures

·Continually seek ways to improve the quality of hospitality and service provided to our guests

·Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to a manager


Departmental Responsibilities

·The Sommelier is required to assist the Head Sommelier in achieving the department targets

·Stay aware of the competition and new trends on the market. New information should always be discussed and shared with the team

·Conducts periodic inventories along with the Assistant Head Sommelier to prepare the orders to replenish par stocks

·Controlling and analysing the quality of the wines on offer and of the wine cellar in general

·Looking after the wine cellar on a daily basis, ensuring it is clean and checking the inventory


Role Responsibilities

·Go over the wine list before the service starts with the front of the house staff

·Be able to answer questions or concerns regarding the origin, vintage and style of various wine

·Maintain display units and cellars in pristine condition according to company policy

·Ensures that all beverages are served at the correct temperature

·You will provide a courteous, professional, attentive and efficient service at all times with all departments and customers

·To well establish a good rapport and working relationship with all staff and all other departments

·Know to read and understand the guest’s needs and limits to offer the best ability on assisting guest wine preferences

·Assist on ensuring that the wine cellar is fully stocked

·Monitoring the effectiveness of the wine list in terms of customer satisfaction and making adjustments where necessary


Operations

·To always act and perform accordingly to Amazonico standards

·Provide perfect wine and food recommendations that complement their experience and have superior knowledge of all beverages

·Ensure that wine stocks are always at PAR Level every operation on all wine sections before the start of every operation

·To be responsible for the recommendation and sales of wines to guests and ensure that they are satisfied appropriately

·You should ensure that the wine is served at the right temperature and in proper glassware

·Accordingly assist all departments in case it is not busy your section


People Management

·To understand the importance of team work and communication for the health of the establishment

·Analyse and address any concerns to designated departments upon guest feedback to ensure that next guest visit is taken actions

·To carry out any other reasonable duties and tasks assigned by department head or management

·Assist all other members and guests during every service with wine recommendations and selection for perfect pairing with their lunch/dinner, decanting of the wine and wine service

·Assist your head of department on developing the training program for all Team Members to improve their knowledge of wine tasting and wine service

·Assist and train all waiters on Wine preferences to address guest’s e of any urgent wine requirements from guest while you are busy with other guests


Communication

·Ensure accurate follow up and communication both internally and to the guests

·You must have a great personality and be able to communicate with members and guests that might share different levels of wine knowledge and must be able to promote and grow the Wine Program


Leadership

·To ensure and be responsible for ordering, receiving, inventory, organizing and selling wine for all departments

·To always be confident and responsible for the daily wine requirements of all guests and solve any related issues accordingly and timely

·To lead as an example to all subordinates and guide them accordingly to ensure smooth sailing operations

·Maintain efficient communication with all the managers and other departments in order to facilitate smooth operation every day

Please note: You should never need to provide bank account details or any other financial information, or make any form of payment, when applying for a job. If you are ever asked to do this by a recruiter on our site please contact us with the advertiser's company name and the title of the job vacancy.