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Sr. Manager, Catering

  • Orlando, Orange County
  • Competitive

Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. Some remote opportunities are available within specific departments. There are also roles that require being on-site full time. You'll learn more about this during the application process.

JOB SUMMARY: Manages catering operations and events both on and off property to ensure guest satisfaction, profitability, and development of and responsibility for the catering Managers and Team Members.

MAJOR RESPONSIBILITIES:

  • Assists the director in all menu product development.
  • Overall responsibility of the operational aspects of special events including successful completion and accomplishing financial drivers. This includes overseeing the Catering management team and administrative staff.
  • Responsible for overseeing TSAT and CSAT, including action planning and following up with clients on action items.
  • Coordinating with other departments, including event management, and conducting site visits and pre-cons to ensure client expectations are met, and drive future business.
  • Oversees logistical Catering support, including warehouse team and inventory.
  • Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
  • Performs other duties as assigned.

SCOPE: Ensures the success of Catering events, effectively leading team member satisfaction, meeting budgetary/financial goals, and driving new business.

EDUCATION:

  • High school degree or GED is required.
  • Bachelor's degree is preferred.

EXPERIENCE:

  • Bachelor's degree from a four year college or university in Hospitality Management;
  • 5-7 years Banquet manager and/or Catering Sales; or equivalent combination of education and experience.

CERTIFICATIONS, LICENSES, REGISTRATIONS: Certified Professional Food Manager required; CMP or CPCE certification preferred.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2022 Universal Studios. All rights reserved. EOE

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