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Senior Manager (m/w/d) Rooms Operations & Retail EMEA

  • Germany, Europe
  • Competitive Salary

Grow your career with Marriott and apply as
" Senior Manager (m/w/d) Rooms Operations & Retail EMEA".
Job Summury
The Senior Manager Rooms Operations & Retail, EMEA will report to Dir. Rooms Operations & Retail, EMEA. The Senior Manager Rooms Operations & Retail, EMEA is responsible to ensure local and brand appropriate "pull through" of rooms related (Front Office, Housekeeping & Retail) programs, processes, and initiatives for the EMEA continent. Specific areas of focus include operations troubleshooting, working effectively with property management teams, providing rooms related information and training, ensuring close alignment between a business case and the end design of a product or service, testing/piloting products and services, communicating product/service standards and specifications, quality assurance oversight, improving current programs based on analysis, and providing expertise for pre-openings and hotel conversions. This position is part of the CLS Team for the EMEA continent.
Candidate Profile

  • College degree in Hotel Management, Hospitality Management, or other related areas or Equivalent combination of education and experience from which comparable knowledge and skills can be acquired is required
  • 5+ years progressively responsible work experience (including management experience) with a focus in Rooms & Retail Operations (Front office, Housekeeping)
  • Experience in a consultative role using skills of influence to manage multiple stakeholders and priorities
  • Proven experience understanding multi brand standards and adapting tools, processes, and design to meet needs of specific brand initiatives and/or products and services
  • Experience leading projects that utilize a variety of subject matter experts
  • Experience creating profitable, operational, and cutting-edge design solutions
  • Proven expertise in hands-on openings of hotels preferred

Preferred Skills & Knowledge
  • Financial management skills (e.g. ability to analyze P&L statements, develop operating budgets, prepare a short- and long-term forecast, and champion capital expenditure planning)
  • Strong creative and conceptual thinker with ability to translate concepts into profitable product and service solutions and satisfy speed-to-market requirements; Ability to manage a balance between creative innovation and operational feasibility
  • Ability to analyze and react to trends across multiple hospitality disciplines
  • Knowledge of multi brand strategy and conceptual design
  • Ability to respond to complex or ambiguous situations without losing focus of key Rooms and Retail related objectives
  • Ability to work in a deadline-driven, entrepreneurial, highly matrix, relationship-based environment with changing business priorities
  • Knowledge of hotel systems and standard software applications
  • Excellent verbal and written communication skills, including ability to communicate effectively with technical teams
  • Ability to create effective user-centered interface designs
  • Excellent project and change management skills
  • Strong interpersonal skills (e.g. influence, negotiation, conflict management, and consensus building skills) with multiple stakeholders (e.g. customers, owners, peers, associates, vendors, corporate)
  • Excellent presentation skills; Ability to present to large groups and executive level audiences
  • Ability to train field associates (e.g. new programs/products/services, skill gaps on action plans)
  • Knowledge of workforce analysis and labor productivity
  • Knowledge of governmental regulations and safety standards including Marriott standards
Expected Contributions
Leadership/Talent Management
  • Provide leadership to hotel management teams to successfully implement Rooms & Retail (front office, housekeeping) initiatives and programs
  • Communicate brand appropriate product and/or service standards and specifications (including creative, quality, and financial expectations), ensuring all hotels operate with respect to EMEA continent and corporate Rooms and Retail standards
  • Translate brand and business strategies into discipline priorities and communicate effectively to multiple stakeholders
  • Test and/or pilot Rooms & Retail products, programs, concepts, and services; Identify operational implications prior to full-scale roll-out; Support the strategic review and planning process for new initiatives spanning multiple disciplines and brands
  • Guide and reinforce the practice of core design and development processes to maximize efficiencies
  • Knowledge of all Loyalty Programs and the ability to manage the initiatives
  • Promote opportunities for growth by utilizing understanding of the lodging business (hotel operation, industry drivers, challenges, competitors, MI's position in the global marketplace) and keeping abreast of cutting-edge Rooms and Retail trends and best practices through consultation with internal and external experts
  • Translate data from multiple sources (e.g. trend research, customer feedback, tests/pilots) into profitable brand appropriate design solutions; Ensure close alignment between the business case and the end design of a product or service
  • Evaluate profit potential and brand differentiation of Rooms & Retail products and services
  • Maintain strong and professional working relationship with Golf, Spa & Recreation, F&B, Procurement, IT, Engineering, and Loss Prevention
  • Develop strategic professional relationships with suppliers/vendors; Maintain a preferred vendor list
  • Assist in the development and coordination of outside licensing and franchise relationships
  • Ensure consistency in messages (written, visual, audio) that are generated for products/services and ensure that those messages support Marriott International's Rooms & Retail strategies; Use technology effectively to communicate and influence in a timely, high-impact manner
  • Performs other duties as assigned to meet business needs

Financial & Accounting Management
  • Balanced Scorecard Results: Develops strategies and executes activities to drive financial results, guest satisfaction, human capital index and market share
  • Drive revenue and improve profitability of Rooms & Retail operations
  • Enhance Rooms & Retail products and services appropriately for all brands to build customer loyalty
  • Develop effective business partnership with property ownership to develop solutions that meet the expectations and create value for both owners and Marriott International
  • Demonstrate a thorough understanding of the lodging business (hotel operation, industry drivers, challenges, competitors, MI's position in the global marketplace) and cutting-edge Rooms trends to unveil opportunities for growth

  • Performs other related tasks as assigned by management
  • Complies with Marriott Hotel Holding GmbH and Marriott International Hotels Limited Regional Office policies and procedures

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