Sales Manager

• Develop and implement Key Account Management Plans in conjunction with Fraser Suites Riyadh business plan, including direct sales, telesales, direct mail, promotions and famils.
• Develop key accounts and target accounts within corporate & identified market segments.
• Maintain and regularly update database including details of sales calls and client information as per company guidelines.
• Produce and conduct familiarization & entertainment programs for Fraser Suites Riyadh for identified target accounts.
• To liaise with relevant hotel staff and monitor results to ensure maximum productivity, i.e. room night wash/cancellation factors/identify leakage
• To ensure that trends, developments, competitor activity and other patterns that may impact Fraser Suites Riyadh are reported accurately and immediately.
• To liaise with Revenue & Reservations Manager, Sales Administrator and Sales Executive for lead generation and potential business opportunities.
• To ensure that all personal accountabilities and deadlines set in the Business Plan are met
• Responsible for trade displays at industry trade shows and promotions as required.
• To maintain professional business confidentiality.

§Prepare any other reports required by the Director of Sales and Marketing or General Manager.

• To conduct yourself in a professional manner at all times and maintain high grooming standard

• Liaise with Director of Sales and Marketing and General Manager daily
• Liaise with Revenue and Reservations Manager for all reservation configurations
• Ensure effective interdepartmental communication
• Liaise with Director of Sales and Marketing on all quotes for extended stays' groups for sign off prior to presentation to client

• Preparation of quotes, issuing of contracts, communications, database input and filing
• Preparing of month end reports and monthly forecasts, anticipated revenue forecast, yearly budgets, weekly forecasts and weekly budgeting
• Identify new sources of residential accommodations / special events / group bookings
• Ensuring that all requests are replied to within 24 hours

• Conduct site inspections
• Conduct a minimum of sales calls per week in accordance with the business plan.
• Cold calling to secure new business sales calls/appointments
• Telemarketing
• Communicate and follow through with hotel departments to ensure that the sales commitment is being fulfilled
• To assist with market intelligence and information gathering of benefit to the hotel.

• Comply with and ensure adherence to all of the hotel’s policies and procedures
• Comply with all occupational health and safety policies and procedures
• Attend all scheduled meetings
• Maintain a good working relationship with all staff and colleagues throughout the hotel and sister properties
• Maintain in good working order all hotel property in your possession
• To maintain a positive and professional attitude at all times
• Have working knowledge of budget targets and develop strategies to achieve set targets
• Develop methods and initiatives to increase departmental revenue within the sales team

• Communicate effectively with all other departments
• Attend meetings, training sessions and any other required meeting or training session.
• Identify opportunities to innovate service delivery and product offering to meet and exceed client expectations.
• Ensure safe work practices are adopted at all time and report any OHS concerns immediately to your direct manager or HR Manager.
• Proactively display and embrace the Company’s ROCIT Values

• Achievement of budget revenue
• Acquisition of key accounts
• All client requests are followed up on and responded to within 24 hours
• Assigned projects are completed within designated timeframes
• Efficient communication platform is consistently maintained
• Maintains a professional and organized work environment
• Reports, presentations and other administrative duties are consistently on a high standard

PERSONAL CHARACTERISTICS

• Bachelor of Science in Administration or Hotel Management degree
• Tertiary qualifications relevant to Marketing or Sales would be an advantage

• Previous experience within a hotel sales environment at managerial level
• Responsibility for key accounts and new business generation.

• Competent Word, Excel, PowerPoint and software packages
• Competent Oral and Written Communication Skills
• Strong organisational and work co-ordinating skills to handle multiple assignments and projects
• Ability to type 65 wpm
• Knowledge of hotel PMS (HIS, Opera)

• ‘Can do’ attitude and a high level of energy
• Professionally groomed
• Able to work under pressure
• Adaptable to change
• Sense of humour

• Contact: HR Manager
• Reference: CatererGlobal
• Job ID: 99177081