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Sales Manager

  • , United Arab Emirates
  • Unspecified

KEY DUTIES AND ACCOUNTABILITIES
  • Develop and implement Key Account Management Plans in conjunction with Fraser Suites Riyadh business plan, including direct sales, telesales, direct mail, promotions and famils.
  • Develop key accounts and target accounts within corporate & identified market segments.
  • Maintain and regularly update database including details of sales calls and client information as per company guidelines.
  • Produce and conduct familiarization & entertainment programs for Fraser Suites Riyadh for identified target accounts.
  • To liaise with relevant hotel staff and monitor results to ensure maximum productivity, i.e. room night wash/cancellation factors/identify leakage
  • To ensure that trends, developments, competitor activity and other patterns that may impact Fraser Suites Riyadh are reported accurately and immediately.
  • To liaise with Revenue & Reservations Manager, Sales Administrator and Sales Executive for lead generation and potential business opportunities.
  • To ensure that all personal accountabilities and deadlines set in the Business Plan are met
  • Responsible for trade displays at industry trade shows and promotions as required.
  • To maintain professional business confidentiality.

§Prepare any other reports required by the Director of Sales and Marketing or General Manager.

  • To conduct yourself in a professional manner at all times and maintain high grooming standard
Liaison
  • Liaise with Director of Sales and Marketing and General Manager daily
  • Liaise with Revenue and Reservations Manager for all reservation configurations
  • Ensure effective interdepartmental communication
  • Liaise with Director of Sales and Marketing on all quotes for extended stays' groups for sign off prior to presentation to client
Administration
  • Preparation of quotes, issuing of contracts, communications, database input and filing
  • Preparing of month end reports and monthly forecasts, anticipated revenue forecast, yearly budgets, weekly forecasts and weekly budgeting
  • Identify new sources of residential accommodations / special events / group bookings
  • Ensuring that all requests are replied to within 24 hours
Sales
  • Conduct site inspections
  • Conduct a minimum of sales calls per week in accordance with the business plan.
  • Cold calling to secure new business sales calls/appointments
  • Telemarketing
  • Communicate and follow through with hotel departments to ensure that the sales commitment is being fulfilled
  • To assist with market intelligence and information gathering of benefit to the hotel.
Management
  • Comply with and ensure adherence to all of the hotel’s policies and procedures
  • Comply with all occupational health and safety policies and procedures
  • Attend all scheduled meetings
  • Maintain a good working relationship with all staff and colleagues throughout the hotel and sister properties
  • Maintain in good working order all hotel property in your possession
  • To maintain a positive and professional attitude at all times
  • Have working knowledge of budget targets and develop strategies to achieve set targets
  • Develop methods and initiatives to increase departmental revenue within the sales team
GENERAL
  • Communicate effectively with all other departments
  • Attend meetings, training sessions and any other required meeting or training session.
  • Identify opportunities to innovate service delivery and product offering to meet and exceed client expectations.
  • Ensure safe work practices are adopted at all time and report any OHS concerns immediately to your direct manager or HR Manager.
  • Proactively display and embrace the Company’s ROCIT Values
KEY RESULT AREAS
  • Achievement of budget revenue
  • Acquisition of key accounts
  • All client requests are followed up on and responded to within 24 hours
  • Assigned projects are completed within designated timeframes
  • Efficient communication platform is consistently maintained
  • Maintains a professional and organized work environment
  • Reports, presentations and other administrative duties are consistently on a high standard

PERSONAL CHARACTERISTICS

Education
  • Bachelor of Science in Administration or Hotel Management degree
  • Tertiary qualifications relevant to Marketing or Sales would be an advantage
Experience
  • Previous experience within a hotel sales environment at managerial level
  • Responsibility for key accounts and new business generation.
Technical
  • Competent Word, Excel, PowerPoint and software packages
  • Competent Oral and Written Communication Skills
  • Strong organisational and work co-ordinating skills to handle multiple assignments and projects
  • Ability to type 65 wpm
  • Knowledge of hotel PMS (HIS, Opera)
Personal Attributes
  • ‘Can do’ attitude and a high level of energy
  • Professionally groomed
  • Able to work under pressure
  • Adaptable to change
  • Sense of humour

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