Groups & Events Coordinator- Sales

A Groups, Conference & Events Sales Coordinator for the Mercure Hotel Suites & Apartments will maximize revenue opportunities in the areas of conferences and events by driving sales leads and increasing conversions. 

What will I be doing? 

As Groups, Conference & Events Sales Coordinator for the Mercure Hotel Suites & Apartments, you will maximize revenue opportunities in the areas of conferences and events by driving sales leads and increasing conversions. 

• The Groups, Conference & Events Sales Coordinator will interact frequently with guests and customers with the intention of earning repeat and expanded business. Specifically, a Groups, Conference & Events Sales Coordinator will perform the following tasks to the highest standards 
• Assist the GC&E Team in converting existing business leads.
• Prospect new business opportunities 
• Submit all DTCM/CID license permits on the system for all events taking place in the property 
• Handle inquiries and expedite overall team response time 
• Support the GC&E Team in daily administrative activities 
• Conduct daily prospect calls and report client feedback and potential opportunities 
• Assist the team in site inspections and house tours to promote facilities and services 
• Handle business leads for relatively small or big groups 
• Organize and distribute all administrative documents (BEO, Group resumés, etc.) 
• Act as link between Client, GC&E team and Operations 
• Assist the team in drafting offers, contracts and general correspondence with guests.
• Coordinate with field sales team on potential business leads 
• Follow up with reservations team to ensure all PMS data is in line with contract obligations
• Issue pro-forma invoices and follow up on deposits in compliance with applicable operating procedures
• Follow Up on all cut off and decision due dates 
• Control invoice completeness and payment process in adherence with Mercure sales guidelines 
• Operate all filing and report distribution efficiently 
• Participate and support additional Sales and Marketing activities as requested 

A Groups, Conference & Events Sales Coordinator for the Mercure Hotel Suites & Apartments is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values.

• Previous experience in similar role
• Very good organizational and administration skills
• Positive attitude and excellent communication skills 
• Commitment to delivering a high level of customer service 
• Confident telephone manner 
• High level of IT skills 
• Excellent grooming standards.
• Demonstrated previous experience working in the Conference and Events function 

• Contact: Vasudha Pathak
• Reference: CatererGlobal
• Job ID: 99177358