This position provide a functional assistance to the banquet and events operations, interact with individual, in and outside the hotel including clients, suppliers, government officials, competitors and other members of the local community. Oversee the conferences / events operational requirements, delegate’ assignments to the team members, coordinate functions and activities with other department heads and concerned departments as appropriate.
Duties and Responsibilities:
Managing the department operation and take action where necessary to ensure smooth running operation and guest satisfaction.
Approving rosters and job schedules for associates to meet the business needs.
Personally attend to all guest complaints immediately and initiates immediate solution.
Monitor and reconcile budget variances and ensure compliance.
Analyse financial information to assist in decision making.
Forecast potential events revenues and costs.
Seek out and maximize department and property revenue by implementing sales promotions and revenue opportunities.
Identify communicate and action potential sales leads.