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Roomservice Order taker

  • , United Arab Emirates
  • Unspecified

DUTIES/ RESPONSIBILITIES

JOB PROFILE

1.Take in Room Dining orders over the phone

2.Sell and upsell food and beverage items.

3.Describe dishes and inform the guest on how the food is prepared and cooked and on the type of beverage available.

4.Be punctual, greet colleagues and reports to supervisor upon arrival for duties.

5.Arrive at work well groomed, prepared and display enthusiasm.

6.Well prepared for a long day contribution and utilize time effectively.

7.Follow proper payroll and uniform procedures.

8.Contribute to departmental standards and best practices.

9.Offer guests an enjoyable, expertly served beverage/dining experience for all events.

10.Anticipate and service of guests' requirements before requests is necessary.

11.Serve and clear food and beverage items in an unobtrusive and professional manner.

12.Be familiar with the beverage service including stemware used and appropriates garnishes.

13.Complete opening and closing side work as assigned and has all tables set according to standard.

14.Utilize the hotel's computer system ringing up sales, printing checks, closing checks and completing closing readings.

15.Carry trays, bus and reset tables with linen, china, glass and silver.

16.Change ashtrays, serve cigarettes, crumb tables and offer additional beverages and cigars.

17.Ascertain a guest's satisfaction and handle any problem, which may arise informing a manager of the problem and how it was resolved.

18.Service all needs for private dining room or private function.

19.Report any accident or guest complaint immediately, no matter how minor, to a manager.

20.Recognize and address potential disruptive or undesirable guests.

21.Respond properly in any hotel emergency or safety situation.

22.Move tables and chairs.

23.Breakdown any buffets, displays or side stations when needed.

24.Clean service area when needed.

25.Perform other tasks or projects as assigned by hotel management.

26.Retrieve and stock all linen, china, silver, glassware and food and beverage items.

27.Provide unobtrusive and professional service.

28.Serve a dish to guests while explaining the contents and preparation.

29.Provide water, bread and butter service throughout the meal to guests.

30.Offer coffee or tea and serve any requested according to Palazzo Versace standards.

31.Report for duty 5 minutes before the scheduled time, clean and tidy and wearing the correct uniform.

32.Carry and break down trays properly and safely.

33.Ensuring all set up’s and mise en place is set for the next day’s events.

34.Ensure all areas, stores and back areas are always kept clean and tidy.

35.Clear tables and reset them for specific number of persons.

36.Provide quick and attentive assistance to any mishap in the restaurant.

37.Sweep/vacuum the floor before a shift if needed.

38.Attend all the training subjects to the service colleagues and follows all rules and policies of the hotel.

39.Handle cash and credit card procedures according to the guidelines of the accounting department.

40.Identify potential problems and ask for assistance before breakdown occurs.

41.Provide lateral service within the hotel whenever needed.

QUALIFICATIONS

Essential:

  • Should have over one year experience in similar position
  • Experience in food and beverage or event field.
  • Speed and accuracy. (able to manage last minute activities)

Desirable:

  • Tertiary Education or Equivalent.
  • Basic hotel school diploma

EXPERIENCE

Essential:

  • Must be clear and easy to understand over the phone
  • Experience in upselling a plus.
  • Ability to handle luxury guest volumes on a daily basis.

·Should be able to work under pressure in a customer service environment.

·Must be flexible and ability to work long hours.

·Creative and positive mind set.

Desirable:

·2 year minimum experience working in a multicultural / 5 star hotel environment.

·Multi skilled.

·Worked in different cultural environment.

·Is able to work in any given shifts.

·Able to work indoor and outdoor.

COMPETENCIES

SKILLS

Essential:

·Well versed English communication and writing skills.

Desirable:

·Ability to pass proficiency test exams provided by the Department.

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