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Boutique Supervisor
Reports to Boutique – Assistant Manger
Job Purpose:
To deliver an engaging and knowledgeable service that attracts our potential customers to generate quality new sales and ultimately drive the commercial performance of the company and assisting the Boutique Manager – Boutique Assistant Manager in all managerial related tasks.
Key Accountabilities:
- Achievement of set individual and overall retail boutique targets.
- Manage and supervise the performance of the Team during the absence of the Boutique Manager.
- Being the first point of contact for customers to ensure that guest feedbacks / complaints are dealt with a consistent and fair manner & adhere to all company and cash handling procedures.
- Handling “special requests” and gift orders.
- Deal with corporate clients visiting the Boutique.
- Control of display and adequate stock levels in Boutique in coordination with Manager.
- Maintain an awareness of all promotions and advertisements.
- Prepare and place orders via the system in coordination with the team.
- Perform the monthly inventory, encoding in the system, explanation of variance report.
- Assist in cash, credit, and petty cash controls.
- Training of junior staff, showcasing an excellent product knowledge.
- Conducting the “bite size training”, in store trainings.
Job Accountabilities
- Reach individual and overall sales targets.
- Demonstrate profoundly product knowledge.
- Ensure that store hygiene standards are always met and that all products are handled accordingly.
- Maintaining merchandise and ensure proper display, storage etc.
- Assure smooth shop opening and closing, comply with the standards and policies in place.
- Monitoring inventory and report levels to the Boutique Manager.
- Ensure appropriate storing and stock rotation of the products to control spoilage.
- Reporting any malfunctioning equipment to the relevant maintenance contractor, keeping the manager informed.
- Performing all functions of the salesperson whenever needed.
Staff Planning
- Assist in the store’s staffing requirements during slow, normal, and peak season, complying rosters and staffing accordingly
- Manage and direct all personnel in absence of the Manager with regards to duty, appearance, and performance
- Feedback on Team and individual performance, assist the Boutique Manager in the yearly appraisal cycle
- Demonstrate a perfect product knowledge and maintain staff awareness
Key Competencies
- Problem solving and customer handling skills
- In - depth Product knowledge
- Analytical thinking and problem-solving attitude
- Advanced computer skills (MS Office, NAV etc.)
- Responsible, presentable, positive, and enthusiastic personality
Lives and Advocates the Bateel Values:
- Quality
- Innovation
- Authenticity
- Integrity
Experience requirement:
- Minimum of 3 years’ retail experience
- Proficiency in both verbal and written English language
- Qualification and Licenses requirement:
- High School Certificates/Diploma
- Undergraduate Degree
- Postgraduate Degree
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