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ABOUT THE FUNCTION
This function is to ensure exceptional Dining Experiences in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless dining experience. Ensure that each guest becomes a happy fan of our restaurants, by delighting them from welcome until farewell.
WHAT YOU WILL NEED TO SUCCEED
·Genuine service personality, with high EQ.
·Minimum 4 years’ experience in Hospitality industry.
·Minimum 2 years’ experience as an F&B specialist in a Supervisory role / similar experience in a 5 star hospitality industry.
·Minimum of a high school diploma is required / College degree in Hotel Management or a related field.
·Oversee and ensure all operational tasks in F&B Service are conducted in line with the service standards and procedures.
·Coaching and training on-the-job.
·Providing constructive feedback (on- and off-the-job).
·Analyzing operations and assigning resources accordingly.
·Conducting huddles during shifts to ensure seamless communication.
·Prevent complaints and ensure adequate service recovery where needed.
·Pro-actively communicate with fellow Ambassadors, always with the guest’s interests at heart.