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Guest Services Manager – German Speaker

  • Maldives, Asia
  • Unspecified

We are looking for an experienced Guest Services Manager to join our team at the Kuredu Island Resort & Spa, Maldives. 

Kuredu Island Resort has 388 rooms, 7 Restaurants and 9 Bars, surrounded by a beautiful lagoon and long stretches of white, sandy beach in Lhaviyani Atoll. 

The role:

To liaise directly with guests to ensure their well-being, comfort, satisfaction and that perfection of service is attained

To support and supervise daily Island Host and Kids Club Operations

To use discretion and tact when dealing with guest inquiries, problems or complaints in an efficient and professional manner

To implement and execute a policy to reply to all guest comments within an acceptable time period and prepare the response to guest claims received from whatever source

To cooperate, coordinate and communicate with other departments, as required

To monitor department’s overall service, team work, interaction with other departments and take corrective actions to improve

To prepare check-in manifests as soon as seaplanes / domestic flights have departed from Male and to assign Island Hosts for check-ins in a fair approach, taking languages into consideration whenever possible

To handle guest complaints and update the profile history in Opera. To take action to resolve problems to the satisfaction of all parties, as best and fast as possible. To work towards achieving complete guest satisfaction

Expectations:

  • Degree in Hotel Management or equivalent qualification
  • At least 2 years of experience as Guest Services Manager, preferably who is familiar with large operation
  • Very good at written and spoken German and English
  • Ability to deal with multitude of tasks
  • Excellent interpersonal and intercultural skills

We offer a great opportunity to make your mark in a company that it is focusing on development and career grow.

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