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We are looking for an experienced Guest Services Manager to join our team at the Kuredu Island Resort & Spa, Maldives.
Kuredu Island Resort has 388 rooms, 7 Restaurants and 9 Bars, surrounded by a beautiful lagoon and long stretches of white, sandy beach in Lhaviyani Atoll.
To liaise directly with guests to ensure their well-being, comfort, satisfaction and that perfection of service is attained
To support and supervise daily Island Host and Kids Club Operations
To use discretion and tact when dealing with guest inquiries, problems or complaints in an efficient and professional manner
To implement and execute a policy to reply to all guest comments within an acceptable time period and prepare the response to guest claims received from whatever source
To cooperate, coordinate and communicate with other departments, as required
To monitor department’s overall service, team work, interaction with other departments and take corrective actions to improve
To prepare check-in manifests as soon as seaplanes / domestic flights have departed from Male and to assign Island Hosts for check-ins in a fair approach, taking languages into consideration whenever possible
To handle guest complaints and update the profile history in Opera. To take action to resolve problems to the satisfaction of all parties, as best and fast as possible. To work towards achieving complete guest satisfaction
We offer a great opportunity to make your mark in a company that it is focusing on development and career grow.