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Resort Ambassador (Hostess/Receptionist/Barista)

  • , United Arab Emirates
  • Unspecified

·To provide efficient and quality service to guests in maximizing revenue.

·To know your recreational product knowledge well in selling professionally.

·Relieves other recreation team members when necessary.

·To be available in front of the guest all time.

·Interacts with other departments to provide additional or specialized guest services.

·Maintains good relation with guest in keeping them happy and comfortable in your outlet.

·Respond to the guest inquiries in the recreation facilities and service, making sure that the information given to the guest is complete, accurate and timely.

·Attends all guest complaints immediately and initiate immediate resolution in coordinate with and Recreation Manager.

·Responsible for membership applications and renewals.

·Fulfilling all administrative aspects of the Health Club

·Assist in supervising HC condition, cleanliness, HC Attendant performance

·Responsible for the Health Club membership fees and cards

·Responding to members’ inquiries and requests.

·Responsible for updating all membership data on computer.

·Attends scheduled training courses, communication meetings and daily briefings.

·Attends scheduled employee training and periodic reviews on departmental responsibilities in the case of emergencies.

·Reports any incidents occurring during the daily operation to the Recreation Manager.

·Ensures timely reporting malfunction or maintenance deficiencies to appropriate area to Recreation Manager.

·Performs other duties as assigned by the supervisor/manger

·Promotes coffee consumption by educating customers; selling coffee and coffee grinding and brewing equipment, accessories, and supplies; preparing and serving a variety of coffee drinks, along with pastries and cookies.

·Welcomes customers by determining their coffee interests and needs.

·Educates customers by presenting and explaining the coffee drink menu; answering questions.

·Sells coffees and coffee grinding and brewing equipment by explaining differences in coffee beans and coffee preparation machines; demonstrating how brewing equipment operates.

·Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, espresso, espresso lungo, caffe latte, and cappuccino.

·Generates revenues by attracting new customers; defining new and expanded services and products.

·Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar.

·Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.

·Maintains safe and healthy work environment by following organization standards and sanitation regulations.

·Improves quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the store and coffee bar.

·Updates job knowledge by participating in educational opportunities; reading coffee, retail trade, and food service publications; maintaining personal networks.

·Enhances coffee shop reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

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