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Reservations Agent

  • , United Arab Emirates
  • Unspecified

As a Reservation Agent you are responsible for handling incoming calls and inquires to the reservation department in a professional, efficient, and friendly manner.

Key Responsibilities

  • Answer the phone within 3 rings utilising company approved standard of greeting, followed by reservations script in handling the Guest inquiry for Hotel room reservation or other inquiry about the facilities of the Hotel; handle other reservation inquiries via fax, email and other channels as directed according to standard operating procedures
  • Process the reservations by entering the information accurately in the property management system; follow up with reservation confirmations, modifications, cancellations and make the changes in the system as applicable; make sure information is entered according to standard operating procedures and standards
  • Responsible for keeping accurate paper transactions, and recording of any specific requirement in terms of reservation requests, amenities; special request; advance deposit; compile reports as directed by the Manager or Supervisor of the department
  • Have full knowledge of Hotel facilities, and promotions; take initiative to always keep up to date with any changes within in the Hotel that might affect reservation bookings; keep up to date with new promotions
  • Participate and comply with any training and reservation programs, such as up-selling, cross selling other sister hotels to increase revenue for the Hotel and company
  • Operate in a safe and environmentally friendly way to protect guests’ and colleagues’ health and safety, as well as protect and conserve the environment
  • Responsible for handling all internal/external emails delegated to them within 24 hours and all urgent/priority emails should be actioned immediately.

Skills, Qualification required

  • High school diploma or equivalent required.
  • Experience working in reservations preferably in a hotel.
  • Excellent written and verbal communication skills.
  • Multi-tasking and time-management skills, with the ability to prioritise tasks.
  • Proficient in Microsoft office suite, Opera.
  • Ability to learn quickly and work in fast paced position with guest interaction.

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