Reservations Agent

As a Reservation Agent you are responsible for handling incoming calls and inquires to the reservation department in a professional, efficient, and friendly manner.

Key Responsibilities

• Answer the phone within 3 rings utilising company approved standard of greeting, followed by reservations script in handling the Guest inquiry for Hotel room reservation or other inquiry about the facilities of the Hotel; handle other reservation inquiries via fax, email and other channels as directed according to standard operating procedures
• Process the reservations by entering the information accurately in the property management system; follow up with reservation confirmations, modifications, cancellations and make the changes in the system as applicable; make sure information is entered according to standard operating procedures and standards
• Responsible for keeping accurate paper transactions, and recording of any specific requirement in terms of reservation requests, amenities; special request; advance deposit; compile reports as directed by the Manager or Supervisor of the department
• Have full knowledge of Hotel facilities, and promotions; take initiative to always keep up to date with any changes within in the Hotel that might affect reservation bookings; keep up to date with new promotions
• Participate and comply with any training and reservation programs, such as up-selling, cross selling other sister hotels to increase revenue for the Hotel and company
• Operate in a safe and environmentally friendly way to protect guests’ and colleagues’ health and safety, as well as protect and conserve the environment
• Responsible for handling all internal/external emails delegated to them within 24 hours and all urgent/priority emails should be actioned immediately.

Skills, Qualification required

• High school diploma or equivalent required.
• Experience working in reservations preferably in a hotel.
• Excellent written and verbal communication skills.
• Multi-tasking and time-management skills, with the ability to prioritise tasks.
• Proficient in Microsoft office suite, Opera.
• Ability to learn quickly and work in fast paced position with guest interaction.

• Contact: Talent Acquisition Team
• Reference: CatererGlobal
• Job ID: 99051164