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Cluster Reservations Agent

  • United Arab Emirates, Middle East
  • Unspecified

•Handle customer calls inquiries pertaining to room reservations, with a focus on revenue maximisation and quality.

Understand the key principles of Pricing Strategies and Revenue Management

•Understand the key principles of Sales Programs

•Maximise rooms revenue through the conversion of telephone calls into sales

Utilize effective upselling techniques

Understand and take reservations to support the revenue management strategies employed by the Revenue Management leader in the hotel

Be fluent on all hotel products and services

Handle faxes and emails pertaining to rooms reservations

Be fully conversant with all market segments and rate plans used across all distribution channels

Be flexible in sales technique through offering the right product to the right customer at the right time

Review the Booked Report daily, as well as arrival reports for the short term, to ensure guest satisfaction and reservation accuracy

Handle customer queries and complaints relating to Rooms Reservations

•Co-host dinners/special events with the Sales Team and be involved in client entertainment as required

Identify Sales opportunities through individuals, Corporate Accounts, Wholesalers and Travel Management companies

Support the Reservations Manager and/or Revenue Management leader with special projects as required

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