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Reservations Agent

  • , United Arab Emirates
  • Competitive


  • Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.
  • Ensure clients’ satisfaction and adherence to Emirates Palace service standards.
  • Follow internal credit policy.
  • Follow up on lost business and bring information about them to the knowledge of the department superiors.
  • Spot-check reservations made the previous day and check all VIP arrivals.
  • Test calls LQA / IFH results > 85%.
  • Follow the internal up-sell program for Reservations department.
  • Perform any other duties as assigned to them by management.

Skills & Qualifications

  • Diploma or college qualification is a must
  • Previous experience working in a luxury hotel is required
  • Previous experience working in the Middle East Region is an advantage
  • Good knowledge on computer systems will be an advantage
  • Clear communication; effective verbal and written communication skills in English

Applications close: 27 Dec 2022 Arabian Standard Time

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