Reservation Agent

Job Brief

The Reservation Agent has the main responsibility of analysing all guest and travel agent requirements through telephone and emails and recommend suitable options for all customers and assist to confirm all reservations.

DUTIES AND RESPONSIBILITIES:

• Have a thorough knowledge of the entire hotel services and facilities
• Answer inquiries of room rates, outlets and room locations.
• To be totally familiar with all aspects of the reservation systems
• Handle all reservation requests using good listening and communication skills to secure information necessary to complete a reservation
• Post advance deposits and keep accurate records of deposits.
• Process rooming lists and group blocks and indicate special requests and billing procedures
• File and process reservations correspondence, make certain all files are current and in order.
• Have knowledge of Front desk, Sales and Accounts departments and how they relate to the Reservations department.
• Accommodate and document special requests in an accurate and efficient manner.
• Explain guarantee and cancellation policies to callers.
• Describe room accommodations and benefit feature sale amenities to guests.
• Use sales techniques when assisting guests in making reservations,
• Answer guest questions about property facilities/services
• Assign confirmation/cancellation numbers and clearly relay this information to callers, giving them the option of emailing and/or faxing these numbers.
• Follow "up selling" techniques and sales strategies in order to maximize property revenue.

• 1 -2 years' experience in a Reservation Agent role
• English Language proficiency/preferably French speaking candidates
• Ability to work and communicate in a multinational environment
• Able to work in a fast paced environment and can multitask
• Ability to remain calm and composed under pressure
• Communicates and writes with fluency in English/French
• Enjoys crafting best-fit solutions for guests
• Has a can-do attitude
• Flexible in terms of scheduling
• Applies a professional, confidential and ethical approach at all times
• Previous experience in tourism industry would be an advantage

• Contact: Recruitment Team
• Reference: CatererGlobal/CTG-CONST-4425
• Job ID: 99467290