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Reservation Agent (m/f)

  • Switzerland, Europe
  • Competitive Salary

Chenot Palace Weggis is the new Health Wellness Retreat in Switzerland and also the flagship of the globally active Chenot Group. For almost 50 years, the company has specialised in the areas of health, wellness and luxury hotels. The core approach of our Health Wellness is based on the application of the famous Chenot Method®, which, in synergy with the Chenot diet, stimulates body and mind to detoxify and activate the self-healing powers. At Chenot, we practise Classical Western medicine as well as Chinese medicine.

Located at the foot of the Swiss Alps and directly on Lake Lucerne, the Chenot Palace in Weggis has 97 rooms and suites, a restaurant and a tea lounge. The medical spa covers an area of 5,000m² and is equipped with state-of-the-art technology to support the Chenot Detox programmes.

Become now a part of our young, dynamic and international team.
Tasks & Challenges

  • Providing professional advice to guests and travel agencies/tour operators by phone and e-mail, taking into account guest preferences when booking rooms as well as selecting a program according to the Chenot Method®.
  • Implementation of optimal guest care before arrival at the highest level, taking into account the wishes, needs and expectations
  • processing reservations with the hotel software programs Protel-Cloud and RIMS
  • Ensuring optimal utilization of room capacity and room allocation, as well as the correct and continuous allocation of staff for medical treatments for each individual guest
  • Selling additional services with regard to guests' needs and preferences
  • Continuous communication and efficient collaboration with front office, housekeeping and medical spa department
  • Sending commission invoice for travel agencies and tour operators
  • Planning of guest treatments in the medical spa department according to the Chenot Method® in terms of given time sequences as well as taking into account the availability of the medical staff with the software program Coffi
Opportunities & Perspectives
We are looking for an individual who is ready to take the next career step. This opportunity offers the chance to make an impact, learn and grow in an exciting pre-opening environment of an internationally operating company with continuous growth. The focus is on people's health, well-being and luxury. You can get involved, build up your own department from scratch and make a difference. You benefit from personal and professional development and various company related incentives.
Qualification & Competences
  • Education in the hotel industry and/or graduate of a hospitality school
  • Professional experience in the field of reservations or front office in the luxury hotel industry
  • Service oriented
  • Structured and well organized
  • Very good knowledge of English and German (oral and written), any other language, especially French or Russian is considered as an advantage
  • Positive charisma
  • Good rheotor skills
  • Good IT user skills in MS Office programs, knowledge of Protel would be an advantage
  • High level of commitment, ability to work under pressure and as part of a team
  • A winning appearance and very good manners

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