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Under the direction of the Assistant Guest Service Manager (AGSM), the Recreation Supervisor (RS) is responsible for the whole guest recreational activities (apart from excursion by diving and water sports partner). This position is also responsible for conducting training for the Recreation/CoolZone team members - operational of equipment, first aid, and interacting with guests consistent with 5-star standards. RS is an ambassador of the resort and the management. They are responsible for maintaining consistently high standards of the operation and guest service, ensuring that all the communications related to the guests and to the resort, both external and internal, are actioned speedily and efficiently in accordance with the specified standards. RS is responsible for the smooth functioning of all JAM orientated leisure activities of the resort including the organisation of specific leisure activities and events as well as the presentation of all associated guest spaces. Their main role is to create and curate exceptional guest experiences specifically with children in mind and adhere to all safety related standards associated with children’s facilitation. RS maintains an exceptional relationship with guests and associates, is active around the resort, ensuring that all guests are satisfied, and all their expectations are fulfilled. Precision, meticulousness, and punctuality are mandatory for the position of RS as befitting a guest facing Supervisory level position.
Responsibilities and duties for this position shall include but not limited to the following areas and activities. At management discretion, direction may be given for tasks outside the scope of work described.
Duties and Responsibilities
Experience and Skills
University Degree or equivalent – preferably in hospitality and or child services.