Receptionist

JOB ROLE

A receptionist is responsible for the smooth and efficient operation of the front desk area which includes greeting visitors, maintaining calendar for appointments, cashiering functions and performing on duty tasks and functions. They must ensure to achieve maximum guest satisfaction and adhere to the standard of services required by the organization.

JOB RESPONSIBILITIES

• The receptionist must ensure outstanding guest service skills at all times

• They must be efficient and professional in dealing with situations involving any aspects of rooms division where the reputation or image of the management is represented

• All activities/reservations should be managed effectively and must also ensure that the bookings team are processing all inquiries accurately.

• An atmosphere of calmness at the Front Desk must be maintained

• They must know all aspects of the Hotel layout, floor chart and room configuration professionally.

• Manage the implementation for change or upgrade in club software systems

• The receptionist must be completely familiarized with all types and rates of room, suites, meals, F&B outlets and recreation outlets to inform and guide the guests accordingly

• Training courses must be attended as directed for continuous learning

• Ensuring smooth operation by efficiently taking over the duties from previous shift and initiating actions promptly. Similar goes to handing over duties to the next shift too

• The policy and procedures must be followed pertaining to room keys and all other keys at the Front Desk including the master key and emergency keys thereby ensuring a proper control

• The housekeeping and concerned F&B outlets must be informed about the arrival and departure time of guests, groups, delegation and VIP guests

• The housekeeping discrepancy report must be checked and presented to the Front Office Manager for approval on time and without delays

• All individuals, delegates, VIP’s and group check-in must be handled according to the standard procedure

• All cash/charge transaction must be posted immediately upon initiation

• The additional reasonable and lawful request must be carried out as directed by the Management

• Compliance must be ensured with local legislation and statutory EHS codes of practice
  
  

JOB REQUIREMENTS

• Minimum 2 years’ experience in a 5-starhotel.

• Bachelors in hospitality or equivalent.

• Good understanding of Microsoft application

• Excellent interpersonal skills.

• Contact: Recruitment Team
• Reference: CatererGlobal
• Job ID: 99541283