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Scope and General Purpose of Job:
To carry out the efficient operation of the Reception/Cashiering function in accordance with Hotel standards and company policy.
1.Specific Duties and Responsibilities:1.1To greet smile and welcome guests to the hotel1.2To provide an efficient and friendly check-in according to company directives1.3To handle guest requests ensuring that all matters are dealt with efficiently and promptly taking preference over administrative tasks.1.4To inform all relevant departments regarding special guest requests1.5To be fully aware of hotel room rates, availability, promotions, services and facilities.1.6To be fully aware of the hotel’s selling status in order to maximize room occupancy, average room rates and additional revenue.1.7To act efficiently as a general cashier as detailed in the FO SOP manual.1.8To take reservations for accommodation according to company policy.
1.9To deal efficiently with all tasks delegated by the Supervisor as detailed in the SOP manual1.10To be aware of specific daily functions and events as detailed in the forecasts, in order to deal efficiently with guest enquiries.1.11To liaise with Shift leader and Housekeeping to ensure an efficient supply of rooms