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As a Receptionist, you will be the first point of contact for our company. Our Receptionist’s duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls.
To be successful as a Receptionist, you should have a pleasant personality, as this is also a customer service role. You should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. This role require working in shifts, so flexibility is a plus.
Ultimately, a Receptionist’s duties and responsibilities are to ensure the front desk welcomes guests positively, and executes all administrative tasks to the highest quality standards.
Duties & Responsibilities:
§Greet and welcome guests as soon as they arrive at the front desk, recognized and maintain eye contact in accordance with hotel Brand service standards and the goals of GSHA.
§Demonstrate comprehensive knowledge of Front Office procedures and computer system.
§Deal with all guest requests promptly, taking personal responsibility to ensure guest satisfaction.
§Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other associates.
§Use guest name whenever possible in accordance with hotel standards.
§Be familiar with all room types, availability, rates, group movements, billing, daily events, promotions, VIP’s.
§Handling guest messages, facsimiles, and mail, ensuring that the information is passed on is accurate, complete, and promptly delivered.
§Convey information and messages to appropriate personnel in a timely and efficient manner.
§Effectively communicate and liaise with associates on all levels, understanding the importance of teamwork within hotel operations.
§Be aware of facilities and points of interest within Dubai and surrounding areas to assist with any guest inquiries.
§Ensure all necessary information is obtained upon check-in, following hotel credit procedures.
§Be familiar with all vouchers and group billing procedures.
§Adhere to hotel credit procedures and policies at all times.
§Handle the guest checkout process, ensuring billing processes and manual postings are conducted in accordance with hotel standards.
§Maintain cash float and accurately handle money at all times.
§Be fully conversant and efficient in dealing with foreign currencies and their exchange rates in order to provide foreign exchange services to guests.
§Maintain daily logbook and conduct informative handover to next shift ensuring that all relevant information is passed on clearly.
§Maintain a clean and tidy work area in accordance with the hotel standards.
§Adhere to hotel policy regarding uniform and personal presentation.
§Ensure that your Manager is informed immediately of any emergency, security or health & safety matter.
§Perform any additional duties as requested by Hotel Management.