Spa Receptionist - Intercontinental Hotel Dubai Festival City

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. What’s the job?

The primary responsibility of this role is to be the face of the Spa and give a great first impression with a strong knowledge of treatments and retail brands that will create ‘Great Hotels Guest Love’.

Your day-to-day

• Actively look for opportunities to up sell Signature Treatments and day Spa Packages to drive maximum revenues and GOP
• Welcome guests to the Spa and offer detailed explanations on all treatments if required
• Make personal suggestions to guests of treatment recommendations based on time, budget, concerns
• ACTIVELY DEMONSTRATE THE “ACTIVE RETAIL SKILLS” TO OFFER A FULLY CUSTOMISED EXPERIENCE TO GUESTS
• Use the ACTIVE Retail tool to close the sale based on Therapists recommendations.
• Ensure accuracy in bookings and guest profile information; walk-in guests, booking over the phone or via email
• Be familiar with discounts and special offers
• Be comfortable and confident working with several guest requests at one time and ensure accuracy and attention to detail
• Conduct yourself in a professional, genuine and caring manner and set the tone for the guest experience
• ENSURE A CORRECT LEVEL OF RETAIL PRODUCTS ARE KEPT ON HAND IN THE LIFESTYLE BOUTIQUE TO GUARANTEE ALL RETAIL PRODUCTS ARE AVAILABLE AND DISPLAYED AS PER BRAND STANDARDS
• FOLLOW OPENING AND CLOSING REPORT PROCEDURES, INCLUDING THE CASH AND CREDIT CARD HANDLING POLICY AND REQUIREMENTS
• Use time efficiently when following opening and closing procedures to ensure all areas of the checklist are completed in a timely manner
• Actively participate in Spa events either within the Spa facility or off site
• Deliver an unrivalled guests experience for each and every guest by following department SOP’s
• Stay true to product brand standards and understand the meaning of a brand promise

[Below, list minimum skills, knowledge and abilities required to competently perform the job including educational background and work experience and any legal qualifications. Preferred job specifications should not disqualify candidates without them from consideration for the role. Below are some requirements that frequently appear in JDs. DELETE THIS INSTRUCTION BEFORE USE]

• Look smart – well groomed
• Great communication skills
• Strong technical skills on treatments
• Great up-seller
• Excellent computer skills

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG^® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

• Contact: n/a
• Reference: CatererGlobal/288598528
• Job ID: 99619102