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Learning & Quality Manager - Dubai!

  • , United Arab Emirates
  • .

Learning & Quality Manager – Dubai!

Very exciting opportunity with the opening of a new 4* property …. We are looking for a Learning & Quality Manager to join the team!

As Learning & Quality Manager, you will conduct all Training Needs Analysis for the Hotel – Establishing core competencies required for key positions and identify/curate training programs for all development needs. As well as establish and drive a high level of Leadership strength and competence through training/seminars/ resources.

The responsibilities of this role will be to Review and analyze hotel guest feedback through various platforms (Guest Love, GSI, Social Reviews, Glitches, Courtesy calls, etc.) on a regular basis and provide a clear understanding of the root cause of the issues and areas to improve. Furthermore, to manage the day to day activities of the L&D function, ensuring proper documentation and compliance of mandatory trainings and assessments.

What we need from you:

  • Minimum of 3 years’ of relevant leadership experience, ideally within the Hotel Industry.
  • Bachelor or master’s degree in Human Resources or Quality Assurance with a proven track record, would be an advantage – not essential.
  • The ideal candidate will be result oriented and self-motivated along with a positive attitude with the ability to think laterally and display a high level of integrity.
  • We are looking for someone who is friendly, enjoys learning new things and working in a team environment.
  • Must be flexible, willing to work smart, get along well with others and have the passion to go the extra mile to be a trusted advisor for their teams at all levels.

Salary Package Offered:

AED13,300 pm all inclusive plus standard benefits - yearly ticket, annual leave, medical and life insurance, service charge, etc. Single status contract.

Get in touch:

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