Learning & Quality Manager - Dubai!

Learning & Quality Manager – Dubai!

Very exciting opportunity with the opening of a new 4* property …. We are looking for a Learning & Quality Manager to join the team!

As Learning & Quality Manager, you will conduct all Training Needs Analysis for the Hotel – Establishing core competencies required for key positions and identify/curate training programs for all development needs. As well as establish and drive a high level of Leadership strength and competence through training/seminars/ resources.

The responsibilities of this role will be to Review and analyze hotel guest feedback through various platforms (Guest Love, GSI, Social Reviews, Glitches, Courtesy calls, etc.) on a regular basis and provide a clear understanding of the root cause of the issues and areas to improve. Furthermore, to manage the day to day activities of the L&D function, ensuring proper documentation and compliance of mandatory trainings and assessments.

What we need from you:

• Minimum of 3 years’ of relevant leadership experience, ideally within the Hotel Industry.
• Bachelor or master’s degree in Human Resources or Quality Assurance with a proven track record, would be an advantage – not essential.
• The ideal candidate will be result oriented and self-motivated along with a positive attitude with the ability to think laterally and display a high level of integrity.
• We are looking for someone who is friendly, enjoys learning new things and working in a team environment.
• Must be flexible, willing to work smart, get along well with others and have the passion to go the extra mile to be a trusted advisor for their teams at all levels.

Salary Package Offered:

AED13,300 pm all inclusive plus standard benefits - yearly ticket, annual leave, medical and life insurance, service charge, etc. Single status contract.

Get in touch:

• Contact: Michelle Wells
• Reference: CatererGlobal/MW999866525
• Job ID: 99264041