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Hotel Front Office Supervisor - $18.90 per hour - Private Hotel & Training Center

  • Westlake, Tarrant County
  • Competitive

Come be a part of something bigger!

Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:

  • Full Time employees have access to Medical and Dental insurance to fit your needs
  • Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses)
  • 401K match (Let us help you build your financial future)
  • Companywide Hotel Room Discounts (Who doesn't love to get away)
  • Paid Time Off
  • Employee Assistance Program (We are here to support you)
  • Employee family events (bring the kids!)
  • Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
  • Many more, please inquire for more details
$18.90 per hour. The position is full time. You should be available to work a flexible rotating schedule.

The Front Office Supervisor oversees the operation of the Front Desk, Group Reservations and the Communications Center, ensuring flawless execution of guest service. The supervisor handles guest concerns and is empowered to act in the absence of a manager, while being a positive role model.

Job Category: CareersInHotel

What you will have an opportunity to do:

  • Two years experience in Front Office, PBX, Bell/Guest Services or Reservations preferred.

  • Advanced computer skills.

  • Valid Texas Driver's license preferred.

  • Ensure that exceptional guest service is delivered by all Front Office employees.

  • Resolve guest opportunities expediently and in a professional manner.

  • Monitor fluctuations in occupancy, guest arrival/departure flow and daily transportation requests.

  • Direct the efforts of all Front Office employees, delegating work in a fair and equitable manner.

  • Assist in the training, development and motivation of all Front Office employees.

  • Ability to effectively communicate with guests, Benchmark leadership and employees in a professional manner, as appropriate.

  • Monitor and provide assistance if needed to the Communication Center Agents in creating and/or preparing badging needs.

  • Monitor Communication Center call volume and provide additional coverage when required.

  • 800 room high-end private hotel and conference center called Deloitte University.

  • Hotel, Restaurants, Banquets, Meetings and more!

  • Single occupancy rooms. Closed to the public.

  • Located in Westlake, Texas near Keller and Roanoke.

  • Check us out at our website:

  • Awesome Employee Focused Culture - many Employee Events.

  • Eligible for Holiday pay starting on Day 1. 10 Paid Holidays per year.

  • Up to 14 Vacation & Sick days per year.

  • We are closed for most holidays.

  • Many opportunities to grow and transfer to new positions.

  • Free Lunch in our newly remodeled Employee Cafe.

  • Medical Insurance and other awesome benefits.

  • Employer matching 401k.

  • Tuition Reimbursement.

  • Free parking onsite.

  • Free uniforms and we will clean them!

What are we looking for?

Benchmark Hospitality provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements. Supporting medical or religious documentation will be required where applicable. To request a reasonable accommodation, please contact us at 682.388.1234.

Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Please note: You should never need to provide bank account details or any other financial information, or make any form of payment, when applying for a job. If you are ever asked to do this by a recruiter on our site please contact us with the advertiser's company name and the title of the job vacancy.