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Outlet Manager - Asian Concept

  • Qatar, Middle East
  • Unspecified

Company Description

NH Collection brand showcases captivating hotels housed in authentic and unique landmark buildings in key cities of Europe and Latin America. Always determined to go one step beyond the guests’ expectations, hotels are carefully conceived with an eclectic-elegant atmosphere for those who want to make the most of their trip.

Job Description

As an Outlet Manager serving NH Collection Oasis Doha Hotel, you are responsible for managing the outlet's operation to deliver an excellent Guest and Member experience. The Outlet Manager will also be required to manage, train, and develop team members and work within all budgeted guidelines. As the Outlet Manager, you will be responsible for performing the following tasks to the highest standards:

  • Maintain a high customer service focus by approaching your job with the customers always in mind.
  • Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
  • Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
  • Actively promote the services and facilities of Minor hotels to guests and suppliers of the hotel.
  • Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
  • Create an environment where everyone in the department is focus on “creating that special experience” to deliver exceptional customer service.
  • Actively seek verbal feedback from customers and team members at each service period.
  • Agree on and implement actions to make improvements to customer service.
  • Positively deal with and learn from customer complaints and comments with follow-up and feedback to the Director of Food & Beverage.
  • Make sure all customers’ requests and queries are responded to promptly and effectively while assisting on the floor during meal periods each day.
  • Be available to assist on duty in the restaurant and bars during any busy days or special events.
  • Be proactive towards guests, assisting them with any reasonable requests, and training all team member to see these things before the guests ask.
  • Ensure all standards for service delivery as identified in the Guest Satisfaction Manual and the Standard Operating Procedures Manual are consistently delivered throughout the department.
  • Seek out and maximize departmental and hotel revenue opportunities.
  • Be aware of potential highs and lows in the business.
  • Create and implement sales promotions and team member incentives as per discussion with the Director of F&B.
  • Assist the Director of F&B with preparation of event brochures.
  • Identify, communicate, and act on potential sales leads.
  • Analyze and explain any financial variance against plan.

What are we looking for?

An Outlet Manager serving NH Collection Oasis Doha Hotel is always working on behalf of our Guests and with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

  • Passion for delivering exceptional levels of guest service
  • Extensive Food & Beverage Experience within a luxury setting.
  • Excellent communication skills, effective management, leadership, organizational and communications skills
  • Ability to assemble, analyze, understand integrated spread sheets and complex technical information.
  • Strong presentations skills
  • Prioritization skills necessary to meet deadlines
  • Degree in relevant area, ideally bachelor's degree in Hospitality Management
  • Luxury resort experience

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