Outlet Manager

Job Brief

The Outlet Manager- Fine Dining restaurant supervises the daily operations of the outlets and ensure adherence to standards. He /She is visibly present on the outlet floors during service and solicits feedback from guests.

DUTIES AND RESPONSIBILITIES :

• Motivate, discipline, direct and supervise the work of all employees in the restaurant
• Develop and maintain training programs to ensure a high degree of staff professionalism
• Manage day-to-day operations of the fine dining restaurant
• Handle complaints and make effective service recovery
• Ensure standards are being followed in accordance with F&B policies and procedures
• Ensure all employees have full product knowledge
• Regularly inspect food & beverage quality
• Follow established and proper Accounting procedures
• Conduct daily roll plays and ensure employees adhere to grooming standards
• Maintain daily log book maintaining clear and concise information on the operations.
• Establish guest database with preference records of regular guests
• Schedule employees to maintain Hotel's service standards within budgeted labour costs
• Assign responsibilities to subordinates and conduct regular performance checks
• Implement weekly cleaning schedules for operating equipment
• Manage organization and cleanliness of departmental areas by conducting weekly walk-throughs with Hygiene Manager, Housekeeping and Engineering Department
• Control stock of all equipment in the restaurant
• Constantly monitor staff's appearance, attitude and degree of professionalism
• Resolve customer complaints promptly and according to company guidelines.
• Oversee the preparation of beverages and ensure quality of product served

• Diploma/Degree in F& B Service Operations or Hotel Management
• Minimum 1-2 years' experience as Fine Dining Restaurant in 5* resort environment.
• Experience in Island is desirable
• Have excellent communication and leadership skills.
• He or She will be highly motivated, have a passion for providing a luxury experience for all our guests, be solution oriented and be able to inspire creativity at all levels.
• Previous food and beverage experience at a leadership level is essential.
• Have excellent communication, leadership, and financial skills

• Contact: Recruitment Team
• Reference: CatererGlobal/CTG-CONST-4392
• Job ID: 99595004