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Outlet Manager

  • Seychelles, Africa
  • Competitive & Benefits

Job Brief

The Outlet Manager- Fine Dining restaurant supervises the daily operations of the outlets and ensure adherence to standards. He /She is visibly present on the outlet floors during service and solicits feedback from guests.

DUTIES AND RESPONSIBILITIES :

  • Motivate, discipline, direct and supervise the work of all employees in the restaurant
  • Develop and maintain training programs to ensure a high degree of staff professionalism
  • Manage day-to-day operations of the fine dining restaurant
  • Handle complaints and make effective service recovery
  • Ensure standards are being followed in accordance with F&B policies and procedures
  • Ensure all employees have full product knowledge
  • Regularly inspect food & beverage quality
  • Follow established and proper Accounting procedures
  • Conduct daily roll plays and ensure employees adhere to grooming standards
  • Maintain daily log book maintaining clear and concise information on the operations.
  • Establish guest database with preference records of regular guests
  • Schedule employees to maintain Hotel's service standards within budgeted labour costs
  • Assign responsibilities to subordinates and conduct regular performance checks
  • Implement weekly cleaning schedules for operating equipment
  • Manage organization and cleanliness of departmental areas by conducting weekly walk-throughs with Hygiene Manager, Housekeeping and Engineering Department
  • Control stock of all equipment in the restaurant
  • Constantly monitor staff's appearance, attitude and degree of professionalism
  • Resolve customer complaints promptly and according to company guidelines.
  • Oversee the preparation of beverages and ensure quality of product served

Candidate REQUIREMENTS:

  • Diploma/Degree in F& B Service Operations or Hotel Management
  • Minimum 1-2 years' experience as Fine Dining Restaurant in 5* resort environment.
  • Experience in Island is desirable
  • Have excellent communication and leadership skills.
  • He or She will be highly motivated, have a passion for providing a luxury experience for all our guests, be solution oriented and be able to inspire creativity at all levels.
  • Previous food and beverage experience at a leadership level is essential.
  • Have excellent communication, leadership, and financial skills

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