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Operations Manager

  • United Arab Emirates, Middle East
  • From $96,000 to $120,000 per annum Competitive Negotiable Salary depen

The Operations Manager is responsible for overseeing the hospitality & facility management services that are being provided to our Clients, ensuring that the operations achieve (exceed) the agreed standards and expectations of the Clients.

Experience of managing multiple projects at the one time, including FM projects, Hospitality and events is a must. 

UAE experience in similar role is essential. 

Previous experience in VVIP hospitality and Facilities Management a distinct advantage. 

  • Responsible for day to day operations of the property portfolio to ensure smooth running of the properties.
  • Responsible for staffing of the properties in coordination with property management.
  • Manages special requests from the Clients.
  • Manage any project requests are are requested by the client, projects may included events management and coordination, FM projects, new building projects.
  • Responsible to create, develop and implementing the operating manuals of the property portfolio (Standard Operating Procedures).
  • As part of managing the overall operations budget, the Operations Manager is responsible for budgeting and forecasting manpower plans, budgeting and forecasting petty cash, procurement of goods and services for the property portfolio in coordination with the Chief Operating Officer.
  • Responsible for driving initiatives with the property management team for the long-term operational excellence of the property and its management.
  • Provides the liaison between the Property Management team and Head Office to ensure concise communication between the parties.
  • Responsible for staff training and staff retention on the properties in coordination with property management.
  • Overseeing the health, safety and quality aspect of the properties’ portfolio in cooperation with Property Manager, Quality Assurance team and Health and Safety team.
  • Coordinating with Facilities Management team for all preventive and reactive maintenance projects, ensuring properties are in immaculate condition.
  • Highlighting potential operations challenges that can be negatively impacting Client’s satisfaction to the concern department and/ or service provider (s).

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