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Ramee Dream Hotel
5 star property at Downtown,Dubai.
Looking for a Hotel Operations Manager
·Fully responsible for all aspects of all departments especially in room business.
·Support and work with all HOD in all aspects of running the hotel.
·Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.
·Conduct regular operations team meeting with the entire HOD daily / weekly to discuss routine operational matters, sales targets and any staff issues.
·Ensure SOP implementation in all departments and check the same during routine operational checks.
·Monitor the purchase / indent / requisitions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to thesupplieretc).
·Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, stock levels, expiry etc) with the F & B Manager & Chef.
·Inspecting all department with their respective Manager's for cleanliness, ambience, service readiness, staff grooming &hospitality culture.
·Monitor the co-ordination between all departments for smooth & efficient operations.
·Assessing and reviewing customer satisfaction and service recovery process.
·Meet all dept. heads to review & train the staff to upkeep the human capital.
·Identifying staff learning needs and assisting with development
·Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organization.
·Be on available on call 24 hours a day to resolve any urgent problems.
·Responsible for the overall management of the operation of the hotel.