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Night Receptionist/Cashier

  • Seychelles, Africa
  • Competitive & Benefits

Job Brief

Receptionist is responsible for providing attentive, courteous and efficient service to all guests and coordinating the duties of the front desk.

DUTIES AND RESPONSIBILITIES:

  • Give a warm welcome to guests on arrival and register them
  • Handle guest check outs efficiently and professionally.
  • Identify and anticipate guest's needs and assist in any possible way.
  • Take payments from guests on arrival and departure and close their bills in compliance with the financial rules and regulations.
  • Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests' departure.
  • Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.
  • Handle issuance of guest room key cards and ensure effective control for guest security.
  • Ensure that all hotel standards are met when serving the guests and handling information.
  • Demonstrate a knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties
  • Perform any reasonable task requested by the shift leaders and reception supervisor.
  • Respond to guest complaints in a professional manner at all times and record all relevant information.
  • Maintain a high standard of personal hygiene, cleanliness and appearance at all times.
  • Always use the correct standard to answer the telephone.
  • Constantly check the handover, memo file and ensure checklists are completed at the end of your shift.
  • Report any unusual occurrences and any concerns to the reception shift leaders and supervisor.
  • Ensure all special requests on the arrival list are being action and followed up.
  • Verify that all registration cards and keys have been prepared for the day.
  • Update any information from the guest registration card onto OPERA.
  • Liaise with the Concierge desk for the delivery and collect of luggage.
  • Follow up with the concerned airlines and agencies in case of any guest's lost luggage.
  • Ensure that upon arrival, information on guest's voucher matches the one in our reservation system. If incorrect or wrong, ensure proper action is taken.
  • Reconfirm airline ticket for all direct guests and follow up on any query from agencies' guests.
  • Prepare the registration card for the next day.
  • Verify / print / attach with departure letter the bill for the next day departure.
  • Ensure that parcel, faxes, messages are delivered to guests on time.
  • Constantly liaise with all the resort departments to ensure smooth running of the operations.
  • Sorting and filling of guests' bills from the outlets.
  • Clearing out the dockets of the check out guests.
  • Prepare and update the departure control sheet for the next day

Candidate Requirements :

  • Should have minimum of 2 years experience as Receptionist for a 5 Star Resort
  • Being Multi-lingual i.e. French / German/Russian / Arabic languages would be a Plus
  • Prior experience working with Opera is Mandatory
  • Effective communication skills and pleasant personality are a must.
  • Possession of superior interactive skills is essential.
  • Possession of basic computer operating skills - MS Office/Excel is desirable

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