Night Receptionist/Cashier

Job Brief

Receptionist is responsible for providing attentive, courteous and efficient service to all guests and coordinating the duties of the front desk.

DUTIES AND RESPONSIBILITIES:

• Give a warm welcome to guests on arrival and register them
• Handle guest check outs efficiently and professionally.
• Identify and anticipate guest's needs and assist in any possible way.
• Take payments from guests on arrival and departure and close their bills in compliance with the financial rules and regulations.
• Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests' departure.
• Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.
• Handle issuance of guest room key cards and ensure effective control for guest security.
• Ensure that all hotel standards are met when serving the guests and handling information.
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties
• Perform any reasonable task requested by the shift leaders and reception supervisor.
• Respond to guest complaints in a professional manner at all times and record all relevant information.
• Maintain a high standard of personal hygiene, cleanliness and appearance at all times.
• Always use the correct standard to answer the telephone.
• Constantly check the handover, memo file and ensure checklists are completed at the end of your shift.
• Report any unusual occurrences and any concerns to the reception shift leaders and supervisor.
• Ensure all special requests on the arrival list are being action and followed up.
• Verify that all registration cards and keys have been prepared for the day.
• Update any information from the guest registration card onto OPERA.
• Liaise with the Concierge desk for the delivery and collect of luggage.
• Follow up with the concerned airlines and agencies in case of any guest's lost luggage.
• Ensure that upon arrival, information on guest's voucher matches the one in our reservation system. If incorrect or wrong, ensure proper action is taken.
• Reconfirm airline ticket for all direct guests and follow up on any query from agencies' guests.
• Prepare the registration card for the next day.
• Verify / print / attach with departure letter the bill for the next day departure.
• Ensure that parcel, faxes, messages are delivered to guests on time.
• Constantly liaise with all the resort departments to ensure smooth running of the operations.
• Sorting and filling of guests' bills from the outlets.
• Clearing out the dockets of the check out guests.
• Prepare and update the departure control sheet for the next day

• Should have minimum of 2 years experience as Receptionist for a 5 Star Resort
• Being Multi-lingual i.e. French / German/Russian / Arabic languages would be a Plus
• Prior experience working with Opera is Mandatory
• Effective communication skills and pleasant personality are a must.
• Possession of superior interactive skills is essential.
• Possession of basic computer operating skills - MS Office/Excel is desirable

• Contact: Recruitment Team
• Reference: CatererGlobal/CTG-CONST-4300
• Job ID: 99215805