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EAM-Hotel Manager-Resident Manager Crowne Plaza & Holiday Inn Al Thuraya City Kuwait

  • Asia
  • Unspecified

Job overview


Under
the general guidance of the Area General Manager, or his /her delegates, within
the limits of established InterContinental Hotels Group and local hotel
policies and procedures, oversees and directs all aspects of either the Rooms
function or Food and Beverage function. Evaluates and meets the short and long
term needs of the hotel to ensure its success. Under rooms, operations include
Front Office, Housekeeping, Laundry, Recreation and Health Club.  Under Food and Beverage, operations include
F&B Service, Banqueting and Kitchen operations.  Promotes the desired work culture around “Our
Winning Ways”.


Duties
and responsibilities:



Financial
returns:

  • Assists in the development and implementation if the
    Strategic Plan, Marketing Plan, Budget and Goals Program to ensure on an
    on-going basis optimum guest satisfaction, sales potential and profitability.
  • Ensures highest level of guest satisfaction by
    providing within corporate standards quality guest services and amenities
  • Interacts with guests and individuals outside the
    hotel including, but not limited to, current and potential clients, owning
    company representatives, community leaders, government officials, travel
    industry representatives, suppliers, competitors and other members of the local
    community
  • Coordinates functions and activities with Area
    General Manager, Regional, Area and Corporate staff as appropriate
  • Manages the functions of all hotel personnel through
    supervision of hotel department heads
  • Assists in monitoring present and future trends,
    practices and systems in the hotel industry and determines and ensures
    execution of competitive programs as directed
  • Participates in conducting weekly inspections and
    ensures physical facilities are kept in operational condition by full
    implementation of preventive maintenance programs and judicious planning and
    management of FF& E, as directed
  • Ensures emergency procedures are practiced and
    enforced to provide for the security and safety of guest and employees
  • Develops recognition programs, advertising and
    promotional campaigns to obtain greatest market awareness and patronage
  • In the
    absence of the General Manager, assumes responsibilities as appropriate
People:
  • Identifies future potential department heads and
    participates in the development of their training plans.
  • Establishes and maintains effective internal
    communication and meetings structures to ensure optimum teamwork and
    productivity
  • Establishes and maintains effective employee
    relations including open communication with all employees
  • Establishes
    and maintains a prominent level of visibility and involvement in the property
    and in business, social and governmental communities as appropriate
Guest
experience:

  • Anticipate Guests needs
  • Maintain a high level of knowledge which might
    affect the Guest experience
  • Demonstrating a ‘Service’ attitude
  • Taking appropriate action to resolve guest
    complaints
  • Appreciate the dynamic nature of the Hotel industry
    and extend these service attributes to all internal customers
  • Review
    and update existing standards to ensure competitiveness.

Responsible business:

  • Reviews energy conservation program to ensure
    minimum energy and utility consumption without sacrificing human comfort
  • Monitors purchasing practices to ensure compliance
    with IHG policy and procedures
  • Keeps General Manager informed of any unforeseen
    events, which may occur in his/her absence
  • Ensures environmentally friendly practices are
    implemented in accordance with the IHG
  • Environmental Manual/local applicable laws and
    regulations
  • Familiarize yourself with Company Health and Safety
    Policies and ensure your areas promote and comply with them
  • Familiarize yourself with property safety, first aid
    and fire and emergency procedures and actively enforce these in your area of
    responsibility
  • Ensure
    security incidents in your operational area are reviewed and corrective
    measures implemented to prevent recurring incidents


Qualifications
and requirements
Bachelor
degree in Hospitality Management/Business management or a related field. At
least 5 years of experience is required as a EAM / Hotel Manager / Resident
Manager of a 5-star or reputable chain hotel. Exceptional leadership skills.
Excellent verbal, written and interpersonal communication skills with the
energy and ability to enthuse, inspire and influence. Strong leadership and
team player with an aptitude for relationship management, cross cultural
sensitivity and good networking skills. Strengths in employee engagement and
communications, with knowledge and understanding of hotel branding


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