Recent Notifications

You have no new notifications

The job you are looking for is no longer available.

Residences Manager at InterContinental Residence Suites - Dubai Festival City

  • Asia
  • Unspecified

Do you see yourself as a Residences Manager?


What's your passion? Whether you're into reading,
golf or sky diving, at IHG® we're interested in you. We love people who apply
the same amount of passion and precision to their jobs as they do to their
hobbies.  Imagine working for a company that gives you Room to be
yourself.  Our commitment to our people is to deliver room to have a great
start, to learn and grow, to perform, to be recognized and rewarded, to be
involved and to take the initiative and lead. 


InterContinental Hotels Group (IHG®) properties in Dubai Festival City consist
of three hotel brands. These include the luxury brand InterContinental, the
superior upscale Crowne Plaza and the lavish long-stay InterContinental
Residence Suites. In addition to over 1000 bedrooms, the three properties boast
a selection of high quality restaurants and bars, an impressive 3,800 square
meter Event Centre across two levels, the 5,000 square meters Festival Arena by
InterContinental, the luxurious Spa InterContinental, state-of -the-art
gymnasium facilities, and swimming pool facilities. 


are looking for confident, sophisticated and internationally-minded people to
join over 1200 colleagues who are committed to maintaining the highest
standards of luxury, quality and service which define our company.  We
value the passion and enthusiasm of our colleagues, and encourage you to share
your passion when you work with us.


At the moment we're looking for a Residence Manager to join our energetic, enthusiastic and passionate team at InterContinental
Residence Suites


The primary responsibility of this role is to
oversee all operational aspects of InterContinental Residence Suites, to
deliver Great hotels guests love and to create the right environment in which
our colleagues can live the IHG Winning Ways and fulfill IHG commitment. InterContinental
Residence Suites encompasses 212 luxuriously appointed hotel apartments, designed
to accommodate long term and short term guests.


Under the direction of the Hotel Manager/
Regional General Manager
and with full support from the direct reports of Guest Experience Manager, Duty
Managers and Front office supervisors
, the Residences Manager will provide support to the Housekeeping,
Engineering, Security, Recreation and F&B teams as well as to commercial teams
(Reservations, Sales and Revenue).


Particular attention must be given to the
implementation and delivery of “Return
to luxury”
Intercontinental brand standards and the recognition of the VIP
and long term guests, IHG Rewards Club Members and Royal Ambassadors. In the
role of Residences Manager you will be required to work closely with the Duty Managers
and other operational managers to ensure synergies exist between sections and
to ensure all operations run in an efficient and effective manner.



The key responsibilities are:


  • Implements new Front Office policies
    and procedures as required in order to standardize the Guest’s service
    delivery. Performs on the job training and coaching to ensure all colleagues
    are capable of delivering the InterContinental standards for long and
    short term guests.

  • Ensures standards and procedure
    are in place to ensure all IHG Rewards members  and Ambassador members, long term guests
    and other VIPs receive special attention and recognition

  • Meets and greets all V.I.P. and
    long term guests to ensure that their rooms are inspected and prepared
    prior to arrival, driving the welcome/farewell interviews

  • Drives the enrolment of IHG
    Rewards and Ambassador Members ensuring enrolments are in line with the
    required targets as set in the Performance Tracker.

  • Proactively looks for ways of
    providing better service and to exceed guest expectations. When “glitches”
    occur ownership is taken to implement service recovery and to ensure action
    is taken to address the issue in question to prevent its reoccurrence.

  • Attends Quality Continuous
    Improvement meetings  and sets up
    the action plan based on the trends and results of the internal audits

  • Be knowledgeable, and to ensure
    all direct reports are familiar with all hotel room types, outlets and
    facilities and to be aware of all in house functions and events taking

  • Works closely with the Duty
    Managers to control room availability, room types, and accuracy of room
    count and correct rate grid applied in alignment to hotel’s business

  • Liaises with Housekeeping and
    Engineering Department to ensure room standards are maintained and the
    “Room Ready on Arrival” policy is adhered to.

  • Leads daily and weekly room and
    public areas inspections and ensures physical facilities are kept in
    optimal condition by full implementation of preventive programs and
    judicious planning and management of FF&E as directed

  • Ensures colleagues maintain
    appropriate standards of conduct, dress, hygiene, uniforms, appearance and
    posture of departmental employees.

  • Attends the required operational
    and strategy meetings across IHG DFC

  • Organizes and facilitates
    Resident’s cocktail parties

  • Driving the guest experience
    through service quality and continuous improvement, asking regular feedback
    from the guests using I interview, surveys or open discussion.

  • Monitoring social media
    comments, reply accordingly and driving positive reviews

  • Ensures emergency procedures
    are practiced and enforced to provide for the security and safety of
    guests and employees. Monitors applicable laws and regulations, including
    Health and Safety, and ensures DTCM compliance to Deluxe Hotel Apartments

  • Ensuring implementation and
    compliance of the Company’s Fire, Life and Safety requirements, by
    adhering to Risk assessment procedure of the department.

  • Conducts property tours and
    room inspection when required and recommend areas for improvement

  • Drives the action of Green
    engagement Level 3 along with other departments.

  • Establishes and maintains a
    prominent level of visibility and involvement in the property and
    business, social and governmental communities as appropriate

  • Role model for IHG Winning Ways
    and, Leading employee engagement activities.

  • Delivery of hotel-wide and
    departmental communication, Conducting Annual and Mid-Year Performance
    Reviews and identify talent for progression

  • Contribute toward achieving the
    annual Winning Metrics of the property

  • Drives up selling at the point
    of check-in to increase overall revenue and increase the REVPAR uplift.

  • Manages budget expenses along
    with departmental managers to ensure the delivery of GOP and TGOP

  • Reinforces  of credit policies and procedures and
    liaise closely with Finance Department to ensure that credit procedures
    are properly carried out and Paymaster’s are managed

  • Submits the yearly expense
    budget proposal to ensure on an on-going basis optimum guest satisfaction,
    sales potential and profitability

  • Assists actively  in selling long term contracts  through personal involvement with all
    potential markets as required

  • Reviews the monthly P&L
    account along with Finance team

  • Provides support to the
    Purchasing team in elaborating the PAR and building effective business
    cases for any FF&E projects.

  • Drives Capex projects
    execution along with Engineering and Housekeeping teams.

  • Ideally, you'll have some or all of the
    following qualifications and experience we're looking for:


    Required Skills: 

    •      Bachelor’s Degree from a
      University or a Hotel School
    •      Minimum of 8-10 years of
      hotel experience, preferred in room division operations with
      proven success in progressive leadership assignments with reputable hotel
      companies within preferably in the Middle East
    •       Excellent people skills
      and ability to build meaningful relationships with the
      colleagues and the guests
    •      Leadership skills and with
      strong impact and influence abilities
    •       Capacity to lead, engage and
      motivate multicultural teams in a  dynamic environment 
    •      Attention to details in order to
      drive a great guest experience
    •      Full understanding of P&L and
      FF&E structure 
    •      Proficient in computer software
      including Opera, Microsoft Word, Excel, PowerPoint and Outlook
    •      Fluency in spoken and written
      Arabic desired 

    In return we'll give you
    a competitive financial and benefits package including accommodation, free
    meals on duty, hotel discounts worldwide and the chance to work with a great
    team of people. Most importantly, we'll give you the room to be yourself.


    At IHG® we are committed
    to developing our team and managing our talent and would encourage internal as
    well as external candidates to apply for any of our vacancies.


    So what's your passion? Please
    apply on-line and tell us how you can bring your individual skills to IHG®.


    To find out more about
    us or any other jobs with IHG please look at

    Please note: You should never need to provide bank account details or any other financial information, or make any form of payment, when applying for a job. If you are ever asked to do this by a recruiter on our site please contact us with the advertiser's company name and the title of the job vacancy.