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As a Rooms Division Management Trainee, you will have the opportunity to develop your skills to become a future leader in the hospitality industry. At The First Group the Management Trainee programme would like to invite graduates from leading hospitality schools and provide them with hands-on operational experience, tailor made in the selected area of specialization over the period of 12 months.
Familiar with Rooms Division Standards and Procedures including Housekeeping and practice the duty of all sections.
Maintain good working relations with all departments.
Report to management on deficiencies and irregularities noted in the operation.
Maintain a thorough knowledge of the room rates, discounts, packages, hotel facilities, special events, etc.
Ensure that guest complaints are properly logged and acted upon by trying to avoid any guest leaving the hotel dissatisfied. Solicits assistance from Management if needed.
Be alive to new ideas and system which could benefit the department and hotel.
Handle guest requests and takes personal responsibility to ensure request is met by following up with relevant departments.
Responds immediately on medical requests and emergencies.
Assist in investigating and resolving written guest complaints.
Maintain good and smooth guest relations, builds rapport, and offer personalized service and assistance.
Assist Front Desk when required, help guest check in, check out, etc.
Assist other departments in resolving problems when Department head concerned is not available.
Participate in Manager on Duty coverage as required.
Assist and drive up selling at the point of check-in to increase overall room’s revenue.
Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out and Paymaster’s are managed.
Supervise work operations of the department.
Deliver high quality service to guests.
Ensure guest needs and reasonable requests are met.
Seek opportunities to continually improve guest service.
Take appropriate action to resolve guest complaints.
Maintain a high level of product and service knowledge to explain and sell services and facilities to guests.
Adhere to the hotels and emergency policies and procedures.
Be familiar with property safety, current first aid and fire emergency procedures.
Ensure a high level of cleaning is maintained in work area.
Ensure all reporting and servicing deadlines are met on a timely basis.
Be involved in the recreation department operations and understand and be familiar with all the facilities, memberships and services provided.
You will also be trained in other department of the hotel operations such as security, Human Resources, Recruitment, Finance, Sales & Marketing etc.
You will require to attend monthly catch ups and review sessions with your appointed mentor/coach.
Ensures that always properly well-groomed and personal hygiene maintained according to The Frist Group standards.
Desired Skills & Expertise:
Bachelor's or master’s degree in Tourism Management, Hospitality Administration, Business Administration, or relevant discipline.
Excellent level of English.
Recently graduated and passionate for hospitality and delivering excellent service.
Excellent communicator and able to connect with all levels in the business with the ability to motivate your colleagues.
Effective organizational skills: able to prioritize tasks and self-manage a workload.
Excellent personal presentation with a warm and welcoming personality.
Friendly, approachable, and professional.
Have a strong eye for detail.