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Responsible for the handling of guest laundry, staff and all hotel linen. To produce and maintain the cleanliness of guest laundry, uniforms, linen and any other washable items as per hotel policy and standard.
·Loads/ unloads trolleys from the vehicle.
·Sorts out soiled linen into different wash loads.
·Uses correct operating procedure of all type of machine in the laundry.
·Receives items from customers and mark them with codes or names.
·Inspects articles for stains and fabrics that require special care.
·Loads clothing into laundry and dry-cleaning machines.
·Adds detergent, bleach, and other chemicals to laundry and dry-cleaning machines.
·Removes, sorts, and hangs clothing and other articles after they are removed from the machines
·To have a complete understanding of the different cleaning products and their economical use.
·To ensure that the laundry pick up is prompt and correct.
·Delivers guest laundry floor by floor in sequence and to send advice card if room was ‘DND’ or double lock sign.
·To ensure indicator tags are used.
·Records down the code number etc on the log book and quantities on the laundry lists.
·Records down all particulars in the guest call control sheets.
·Keeps the guest call control sheets accurately to ensure that every call is recorded and followed up.
·Posts accurately to avoid discrepancy.