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IT Assistant

  • , United Arab Emirates
  • Unspecified

Core Functions:

Supports the management of IT Department in the ongoing maintenance and operations of all Information Technology implemented within all properties under Meydan Hotel and Hospitality.

Responsible for the daily operation, support, and security of the technology and data that support and enable the business operations.

Duties / Responsibilities:

·Fully understand the hotel network infrastructure, computer systems and software.

·Detects and resolves IT related system / technical problems encountered.

·Provides technical support in the hotel Computer Systems, Point of Sales Systems, Software, Printers, Servers, Office Automation, System Applications, E-Mail, Internet and Intranet

·Provides IT support to hotel guests as per requests from Front Office / Guest Service Center.

·Escalates issues / problems cannot be resolved to senior IT members.

·Assists in implementation and maintenance of backup procedure and full file recoverability.

·Ensures that appropriate hardware and software are correctly used as per company guidelines.

·Reports any irregularities found to direct superior in IT Department.

·Carries out computer systems troubleshooting with related parties according to schedules set by the Manager.

·Assists in the maintenance and security of the computer room, and protection in-house and external data security.

·Assists in maintaining complete and up-to-date documentation on existing network configuration and applications.

·Assists in the maintenance and security of the computer room, and protection in-house and external data security.


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