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Human Resources Intern

  • , United Arab Emirates
  • Competitive

Job Number 23017692
Job Category Management Development Programs/Interns
Location JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay, Dubai, United Arab Emirates, United Arab Emirates
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management


As an HR Intern, you will provide assistance to our HR department in day to day operations while providing a consistent high standard of administration and non-administration support to the Human Resources Department to support achievement of the business goals and strategies.



  • Previous Internship preferably in Human Resources or Administrative tasks.
  • Hospitality/hotel experience desirable

Skills and Knowledge
  • Strong Communication skills (verbal, listening, writing)
  • Good public speaking skills
  • Fluency in written and spoken English
  • Strong work ethics
  • Time Management
  • Multi-tasking skills
  • Computer skills (MS Office, social media tools)

Education or Certification
  • Currently studying, recent graduate or at least a year from the graduation date from a reputable college/university


The following are specific responsibilities and contributions critical to the successful performance of the position:

As an HR Intern, you are required to be the first point of contact for HR Queries. It is essential to have an overall understanding of the function and responsible HR team member to be able to resolve queries better.

  • Managing the careers email ID and assigning Cvs to each recruiter.
  • Assisting the HR Team with screenings of Interns and Grey banded positions as required
  • To understand the overall Recruitment process.

Associate Relations
  • Support Take Care and engagement initiatives of the property
  • Assists with associate arrivals in the Housing
  • Assists with the organization of any associate events.
  • Active part of the Take Care Committee and ARC.
  • Assisting the HR Office with driving engagement activities and recognition platform in planning and execution phase.

Disciplinary Process
  • Assisting the DHR Ops in absence of the HR Officer in minute taking and taking action to the related documentation.

Human Resources - Department Focus
  • Ensure proper distribution of associate name badges, griffin and company ID.
  • Ensure proper distribution and management of meal coupons to third party companies.
  • Ensure proper inventory of HR supplies, Re-order of office supplies for the HR department
  • Updating promotion notice board on a monthly basis
  • Support bank accounts opening and replacement tracking
  • Needs to be extremely efficient and professionally skilled in preparing documents using Word, Excel and PowerPoint applications.
  • Scanning, Filing and forward tracing a variety of documents, appointments etc.
  • Taking meeting minutes as requested.
  • Updating data on the celebratory dates.
  • Responding to various requests for help and information.
  • Communicate on behalf of those she/he reports to.
  • Associate Help Desk - assists associates in general inquiries.
  • Assisting associate with preparing the NOC letter request.
  • Update the Oasys (activate pay slip, Update EID and People Soft ID
  • Authorization of salary deduction forms - monthly collection and submission to payroll;
  • Preparation of new hire welcome letters
  • Preparing Birthday Vouchers
  • HR notice boards update
  • Female locker assistance
  • Registration of associates on the meal coupon machine as required


Safety and Security
  • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
  • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
  • Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures
  • Follow company, hotel and department policies and procedures.
  • Follows Marriott International Hotels Limited Regional Office policies and procedures
  • Protect the privacy and security of guests and coworkers.
  • Maintain confidentiality of proprietary materials and information.
  • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
  • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
  • Perform other reasonable job duties as requested by Supervisors and Management.
  • Working hours as required to do your job but normally not less than 48 hours per week.

Guest Relations
  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.
  • Assist other employees to ensure proper coverage and prompt guest service.
  • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
  • Address guests' service needs in a professional, positive, and timely manner.
  • Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
  • Thank guests with genuine appreciation and provide a fond farewell.
  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
  • Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.

  • Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
  • Speak to guests and co-workers using clear, appropriate and professional language.
  • Talk with and listen to other employees to effectively exchange information.

Working with Others
  • Support all co-workers and treat them with dignity and respect.
  • Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
  • Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement
  • Comply with quality assurance expectations and standards, e.g. GuestVoice and JW Marriott Brand Standard Audit.

Physical Tasks
  • Enter and locate work-related information using computers and/or point of sale systems.
  • Stand, sit, or walk for an extended period of time or for an entire work shift.
  • Read and visually verify information in a variety of formats (e.g., small print).
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.


Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatmentâ„¢.

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