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Housekeeping Supervisor

  • , Qatar
  • Unspecified

DUTIES & RESPONSIBILITIES:

·To ensure that grooming standards are maintained by the team whilst personally presenting a professional image

·To ensure all signing-in and out procedures are being performed accurately

·To receive and conduct daily briefings in order to provide up to date information

·To maintain confidentiality in regards to all guests’ and employees’ matters at all times.

·To perform all duties relating to the opening and closing of the housekeeping department, ensuring an efficient and proactive service for our guests and colleagues.

·To perform all daily duties to ensure that both guest and service areas are checked and maintained to the standard required

·To identify and report any training and development needs among the team

·To assist in training and guiding of all Housekeeping colleagues

·To assist the Housekeeping Manager with the implementation of mystery shopper survey action plans to continuously improve guest satisfaction

·To record and store all lost property items accurately and according to the Housekeeping standards

·To ensure that any malfunctioning equipment and maintenance problems are handled and recorded

·To ensure that all equipment and cleaning supplies are utilised in accordance with COSHH to ensure employee safety

·To organise service areas and pantries, ensuring the replenishing of guest amenities

·To maintain an inventory of stock levels for Cleaning Supplies, Linen and Crockery

·To encourage and support the Room Attendants team in order to establish guest requirements/preferences, recording them and to provide service accordingly

·To supervise room attendants and porters in the daily operation

·To check and release out of order, vacant, occupied and departure rooms

·To prepare arrival rooms according to amenity codes and guest preferences

·Liaise with Reception and Housekeeping Co-ordinator to prioritise room cleaning

·To follow up on guests waiting for room and possible allocation changes in order to ensure complete guest satisfaction

·To take ownership and look after the pantries on a daily basis

·To effectively record and follow up all changes in room layout and supervise furniture movement and storage

·To ensure all Mini bar and guest amenities items are within expiry dates

·To handle any guest requests such as extra beds etc. according to procedure

·To be fully responsible of the standard of cleanliness and hygiene in all guest rooms and public areas

·To be familiar with the in keeping of the Health & Safety standards according to company procedures.

·To ensure full knowledge of the role and responsibilities

·To ensure the bed configuration is correct according to Opera

·To replace and replenish supplies required in the pantry

·To perform a room move according to standards & procedures

·To participate in departmental meetings as scheduled by your Manager

·To participate in all training classes provided by the hotel as directed by your Manager

·To carry out any other reasonable requests or projects as directed by your Manager


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