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Provides support to the Executive Housekeeper in all areas of Housekeeping operation, such as staff training, coaching, counselling and also enforces to the hotels standard operating procedures.
Assists Executive Housekeeper with the planning, organization and supervision of the cleaning and maintenance of the hotel. Specific responsibilities include guest rooms, public areas, back of the house areas, linens and uniforms.
Duties / Responsibilities:
·To supervise and coordinate activities of room attendants, house attendant, public area cleaners and floor supervisors.
·Assists in the managing and directing of the day–to–day operations of all Housekeeping and laundry functions.
·Participates in and enforces quality assurance for Housekeeping Department and department cost control measures
·Obtains list of vacant rooms to be cleaned immediately & list of prospective checkouts or discharges in order to prepare work assignments.
·Maintain clear and efficient communication and coordination with the Front Office and other departments of the hotel.
·Schedules the cleaning of the room carpets, upholstery, and draperies as needed, along with deep cleaning projects and window cleaning as necessary.
·Schedules cleaning for lobby area, public restrooms, telephone areas, hallways, entrances, elevators.
·Schedules periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors and tracks.
·Schedules cleaning of all meeting rooms after a completed function.
·Inventories cleaning supplies & linen stock to ensure adequate supplies.
·Investigates concerns regarding housekeeping service and equipment, and takes corrective action.
·Ensure all meeting room functions are properly set up according to the requests indicated on the meeting room/event function sheets.
·Ensures guest rooms are properly secured and that proper key control procedures are utilized by the housekeeping staff.
·Assists in controlling expenses by the housekeeping department.