Housekeeping Coordinator

Job Brief

The Housekeeping Coordinator is responsible for keeping all records of the department, answering guest's call, supervising the activities in the department and assign job to order taker and following up.

DUTIES AND RESPONSIBILITIES :

• Manage reports and keys related to Housekeeping Department.
• Handle all procedures related to Housekeeping Departments.
• Co-ordinate with other departments regarding guest requests and outside company and supplier regarding requisition.
• Control of guest supplies, guest stationery and expenses for Housekeeping office
• Co-ordinate with all departments concerned in anyway to maintain and provide a high standard of service.
• Attend to guest's call, fill up forms, control of Lost & Found records and the other administrative duties.
• Ensure the smooth operation of room available for the guest.
• Keep daily reports correctly, requisition book, time sheet, staff absent and monthly reports.
• Organize correctly file, memos and forms.
• Controls computer on returning rooms as quickly as possible.
• Works in close cooperation with all supervisor internal departments.
• Keeps all records of Housekeeping department.
• Does typing and paperwork for the Executive Housekeeper and his assistant.
• Maintain ample stock of all guest supplies, guest stationery and all stationery used in the office.
• Prepare end of the month reports.
• Answers the telephone and tales down all guest calls.
• Keep records on attendance of Housekeeping staff.
• Ensure the cleanliness of Housekeeping office, store and office's equipment.
• Control all keys in Housekeeping department.
• Control and maintain Lost & Found store and ensure that all items in the records still kept in the store.
• Keep record for all incoming and outgoing memos.
• Any other duties assigned by the Housekeeping Manager.
• Prepare the Housekeeping requisition storeroom.
• Maintain all hotel records and forms.
• Has knowledge of computer and knows how to use.
• Has knowledge of files keeping and knows how to handle.
• Has to know product knowledge of the hotel.
• Ensure a smooth operation to prevent complaints from Guest and service providers
• Maintain good communication with other departments.
• Screen all complaints and handle quickly by calling Assistant Manager or Supervisor to take action.
• Maintain good rapport and good relationship with superior and all staff.
• Follow rules and regulations and hotel policies.
• Implements the training programs at all times
• Coordinate with the Training department to arrange Housekeeping training schedule and follow up with the Training Department.
• Keep good relationship with his/her colleagues and ensure good communication with all staff.

• Diploma/ Certificate in Hotel Management or Administration
• Minimum 2 years experience in similar position
• Strong Communication skills (verbal, listening, writing)
• Knowledge of planning and scheduling techniques
• Ability to interact with different cultures
• Skills in organizing resources and establishing priorities
• Ability to prepare routine administrative reports and paperwork
• Computer literate ( Excel, Word, Outlook & OPERA)

• Contact: Recruitment Team
• Reference: CatererGlobal/CTG-CONST-4250
• Job ID: 98981948