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Hotel Human Resources Manager – Crete & Santorini – MUST SPEAK GREEK

  • Greece, Europe
  • Unspecified Competitive salary and benefits

Attention: Must speak and write Greek!

A well-known and reputable humane-centric hotel management and owning company in Greece, operating 5* luxury resorts in Crete and Santorini, plans regional expansion as a 3rd party hotel management company.

The company is implementing and applying performance management to achieve this goal.


We are looking for

Hotel Human Resources Managers
internal position definition: “DNA Manager”
(presently, three hotels in Crete and Santorini, each 5-star)


who will be part of the three hotel Performance Management teams,
reporting to the hotel GM.


This career opportunity is ideal for Greek-speaking hotel human resources experts who are now working abroad with brand-managed hotels as an expatriate and are looking to return home to reunite with family, seeking a long-term career that allows for life-work balance while enjoying excellent salary and benefits.

Those who excel in their work and decide to make Crete and/or Santorini their home base can, in the future, further develop their career with the newly formed hotel management company.


JOB DESCRIPTION:


MINIMUM REQUIREMENTS: You must speak and write Greek fluently, have the legal right to live and work in Greece, and have gained international hotel experience with brand-managed hotels as a Human Resources Manager/Director. Please only apply if you meet these minimum requirements. Candidates with experience gained in the Greek market only or who have not worked with brand-managed hotels will not be considered.


We are seeking three Human Resources Managers for a hotel management company operating hotels on Crete and Santorini in Greece.

This position is to be employed on the property and responsible for a single property. This is not a home-based, remote, or headquarter-based position.

Location of employment: Either in Crete or Santorini, Greece


DUTIES & OBLIGATIONS:


To manage the operation of the Hotel's Human Resource System to ensure that staff is available and able to deliver the product and service required to achieve customer satisfaction.

Manage a Human Resources System to ensure the development of staff retention, the reward of excellent personnel and encouragement of productivity.

The Human Resources responsibilities include, but are not limited to, the knowledge and use of:


  • To manage the Talent Strategy to minimise staff turnover, superior reward performance, produce a harmonious working environment, ensure the development of staff retention, reward excellent personnel and encouragement of productivity.
  • To provide, through the Department Heads, that staff is available and able to deliver the quality of product and service required to achieve customer satisfaction.
  • To apply the efficient organisation of work routines for subordinates and the motivation and support techniques available to help subordinates achieve their departmental targets.
  • Training and development activities for Associates influencing the hotel sales and control of costs and standards.
  • Conducting an appraisal system of the hotel's Associates and Management, who must appraise their Department Heads.
  • Monitoring Associate performance and development, through their Department Heads, by providing direction and feedback to Associates in adhering to service procedures.
  • Managing and promoting an associate's suggestion programme and other effective methods of two-way communication management by participation.
  • Managing Personnel functions performance (recruitment selection, salary determination, evaluation, and performance counselling).
  • Key results areas for the communication of policies and procedures and the monitoring of their implementation.
  • Recruitment selection techniques.
  • Company training facilities.
  • The company Associates, grievance/disciplinary procedures.
  • To be responsible for all HR administration.
  • Ensure that all in-house rules and regulations are adheredto.
  • To be responsible for the recruitment, selection and employment of middle management and operative Associates in conjunction with the Heads of the Departments.
  • To administer all work permits where applicable.
  • Ensure that the hotel's Staffing Guide and Associate requisition system is adheredto.
  • Ensure that all Associate records are kept up to date.
  • Coordinate the administration of the Associate performance appraisal system and succession planning.
  • To be responsible for the administration of Associate benefits and salaries.
  • To balance and verify union reports and to organise payment of dues.
  • To conduct the annual Salary and Benefits Survey.
  • To assure the cleanliness and upkeep of the Associate restaurant, accommodation, and locker areas in conjunction with the Food and Beverage /Housekeeping Department.
  • To assure the compilation and implementation of the following Associate communications:

  1. Associate Handbook
  2. Associate, Newsletter
  3. Associate Flash Report
  4. Associate Notice Boards
  5. Associate with Employer Meetings

  • To coordinate Associate transportation.
  • To assist with Orientation Training.
  • To assist with the selection of local Management Trainees.
  • To counsel Associates in career issues, job-related issues etc... prospects, personal.

TRAINING DUTIES:

  • The Training Plan is prepared annually by the hotel management company, based on the DNA Manager (on the property) providing the hotel training needs by the budgeting period for the next budgeting year.
  • Coordinate and monitor the Hotel’s Training Plan and assist in the planning of next year's budget.
  • To lead the HOD’s in identifying the training needs within each department.
  • To lead the compilation of the hotel's “Departmental Operations Manuals".
  • To lead the monitoring of departmental standards as defined in the “Departmental Operations Manuals".
  • To (partly) deliver the hotels Training Program:

  1. Orientation Training
  2. Hygiene Training
  3. Health and Safety Training
  4. Fire Training
  5. Foreign Language Training
  6. Management Training Programmes
  7. Departmental Training Programmes
  8. Specific Staff Training Programmes

MIN. REQUIREMENTS:


  • Min. 5 years of professional training gained up to a hotel-based HR Manager/Director.
  • Must have experience with brand-managed hotels (not franchised nor independent hotels) with brands such as Marriott™, Hilton™, IHG™ and Accor™, in human resources.
  • Fully versed with Microsoft applications Word, Excel, and PowerPoint, and can create/structure tabular spreadsheets.
  • Speaks and writes Greek and English fluently and has excellent. communication and negotiation skills.
  • Hands-on experience in HR administration, training & development, recruitment, and payroll.
  • Ideally, knowledge of Greek labour legislation pertaining to the hotel and catering sector.
  • Ideally, knowledge of HR administration, staff engagement and payroll systems.
  • Excellent business decision-making.
  • Analytical skills and very well-organised
  • Ideally, you are USALI trained by its 11th version; if this is not the case, we can and will train you.

EDUCATION:


  • BA in hotel management from a leading (inter) national hotel educational institute.
  • Or a BA degree in Finance and Accounting or a similar major.
  • Certification in HR / Talent Management issued by a leading international hotel educational institute.

COMPENSATION:

  • Full-time employment without seasonal interruption.
  • Competitive base salary from net € 3,5K per month (14 x per year).
  • Competitive bonuses and benefits

APPLICATION PROCESS:


  • Applicants who do not have the legal right to live and work in the EU will not be considered.
  • You must speak and write both Greek and English.
  • Only apply via the link in the advertisement, do not apply via email or by calling/emailing the recruiter directly.
  • Please read the advertisement with care before you submit your application.
  • Please only apply when you meet the requirements of this career opportunity. Speculative applications will be declined.
  • Applications that meet the job requirements will be longlisted and receive a self-assessment form to be completed.
  • The final shortlist of applicants will be invited for a video interview, which may take up to 3 sessions.
  • Hire is earliest from February, latest, March 2023.
  • All applicants will also be notified of their application status when declined.
  • When applying, you need to acknowledge the privacy policy which governs data privacy (GDPR).

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