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Hostess

  • , United Arab Emirates
  • Service Charge ranging from 600 - 1000 AED + tips

·Must fully comply and abide by the Standard Operating Procedures (SOP's) of the company.

·Offer guests of the enjoyable, expertly served beverage/dining experience conforming to Taj Hotels standards of excellence for quality, professionalism and friendliness.

·Anticipate and service guest requirements before requests are necessary.

·Be familiar with the wine list and in wine and beverage service, including stemware used and appropriate garnishes (this includes flaming coffee drinks and cordials).

·Complete opening and closing side work as assigned and have all tables set according to standard.

·Utilize the hotels computer system ringing up sales, printing checks, closing checks, and completing closing readings.

·Carry trays, bus and reset tables with linen, china, glass, and silver.

·Ascertain a guest’s satisfaction and handle any problem that may arise, informing a manager of the problem and how it was resolved or if further assistance is needed

·Handle a guest walk-out by completion of check with managers assistance

·Report any incident immediately, no matter how minor, to a manager.

·Keep the working area clean and tidy at all times.

·Respond properly in any hotel emergency or safety situation.

·Perform other tasks or projects as assigned by hotel management and staff.

QUALIFICATION REQUIREMENTS:

·Excellent reading, writing and oral proficiency in the English language. Additional language ability is a bonus.

·1 year food and beverage hostess.

·Excellent knowledge of wines, spirits, and cocktails.

Position Expectations

·Ability to work with POS touch system. Must be organized, efficient, possess good communication skills and is service minded.

·Professionalism and immaculate Appearance

·Menu knowledge including ingredients and awareness of all food allergies that might be noted

·Alcohol service, safety and laws

·Order taking and suggestive selling and promotions

·Food service delivery

·Service recover

·Bank and cash handling

·Food safety and Sanitation Procedures

·Tip reporting 

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